Markeith McCullough
Salt Lake City,UT
Summary
Cheerful and upbeat professional with history of exceeding customer and company expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving crm issues.
Overview
5
5
years of professional experience
Work History
Member Client Services
NACVA
Midvale, UT
10.2023 - Current
- Provided customer service to clients by responding to inquiries and resolving issues in a timely manner.
- Developed and maintained relationships with clients, including understanding their needs and concerns.
- Assisted clients with onboarding into the company's services.
- Created and implemented strategies for managing client accounts.
- Performed daily reviews of existing customer accounts for accuracy and completeness.
Sales Development Representative
NexHealth
Draper, UT
01.2023 - 08.2023
- Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
- Gathered customer requirements and provided product information to meet their needs.
- Provided timely follow-up after initial contact for further customer engagement.
- Prepared weekly reports on sales activity for management review.
- Called on key decision-makers using phone, email and social touches to bring on new business.
Midwest Regional Sales Manager
Enjoy Technology, Inc
Minneapolis, MN
09.2020 - 11.2022
- Developed and implemented regional sales strategies to increase market share.
- Analyzed regional sales data to identify areas of improvement in customer service, product development, and marketing efforts.
- Conducted regular training sessions for regional sales team members on new products and services.
- Coordinated with logistics teams to ensure timely delivery of products and services throughout the Midwest Region.
- Ensured all regional sales staff complied with company policies regarding ethical sales practices.
Supply Chain Management Advisor
Oracle
Minneapolis, MN
06.2019 - 08.2020
- Developed and implemented strategies to optimize the supply chain process, including inventory control and cost reduction initiatives.
- Identified risks associated with the supply chain network and developed mitigation plans to address them.
- Ensured compliance with applicable laws, regulations and policies regarding international trade.
- Implemented new or improved supply chain processes to enhance efficiency or performance.
Education
Bachelor of Science - Exercise Science
Mayville State University
Mayville, ND05-2007
Skills
- Client Relationship Building
- Performance Tracking
- Service Recommendations
- Membership renewals
- Account Management
- Client Relations
- Sales Strategies
- Customer Support
References
References available upon request.
Timeline
Member Client Services
NACVA
10.2023 - Current
Sales Development Representative
NexHealth
01.2023 - 08.2023
Midwest Regional Sales Manager
Enjoy Technology, Inc
09.2020 - 11.2022
Supply Chain Management Advisor
Oracle
06.2019 - 08.2020
Bachelor of Science - Exercise Science
Mayville State University
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