Summary
Overview
Work History
Education
Skills
Education
Music Engineering
Software
Timeline
Generic

Markel Anderson

New Rochelle,NY

Summary

Helpful professional with a drive to provide exceptional service. Real people person capable of independently problem-solving and understanding the importance of high quality and assuring conditions. Very good at multitasking as well as adapting to any new task that may appear. Looking for the opportunity to be a frontline corporate representative in the hospitality industry.

Overview

13
13
years of professional experience

Work History

Concierge

Trump Plaza
New Rochelle, NY
11.2018 - Current
  • Maintained front desk’s concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Updated team members about changes in hotel products, services, pricing and policies.
  • Answered customer telephone calls promptly and appropriately.
  • Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data.
  • Provided services efficiently and with high level of accuracy.

Concierge

NFC
Stamford, CT
2018 - 08.2019
  • Maintained front desk’s concierge answer phone as well and handled in and out going packages.

Security Guard

Doyle Security
New Rochelle, NY
05.2018 - 07.2019
  • Completed reports by recording observations and occurrences and interviewing witnesses following incidents.
  • Responded quickly to emergency situations, typically within minutes of alarm sounding to assess and deflect issues.
  • Remained flexible in rapidly changing environments and adapted to developing situations.
  • Inspected and adjusted security systems, equipment and machinery to gain better overall coverage of parking lots and interior and exterior of buildings.
  • Handle scheduling and pay roll occasionally.

Security Guard

Planned Company
White Plains, NY
12.2015 - 01.2019
  • Maintained composure and professionalism while screening visitors during high volume periods.
  • Used initiative and independent judgment within established guidelines to respond appropriately to security situations.

Security Guard

Century Protective Services Inc.
New Rochelle, NY
10.2016 - 05.2018
  • Responded quickly to emergency situations, typically within minutes of alarm sounding to assess and deflect issues.
  • Prepared regular written logs and incident report at close of each shift for distribution to supervisor.
  • Completed full building and grounds patrols twice a shift to spot and investigate concerns.

Delivery Driver

Dominos Pizza
New Rochelle, NY
03.2012 - 12.2015
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.

Cashier

GameStop
New Rochelle, NY
2010 - 2011
  • Counted cash in register drawer to balance register at beginning and end of shift.
  • Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.

Cashier

McDonald's
Mamaroneck, NY
2011 - 2012
  • Worked cashier with flexible hours.

Sales Associate

American Eagle Outfitters
White Plains, NY
2011 - 2011
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

Education

High School Diploma -

New Rochelle High School
New Rochelle, NY
2012

Some College (No Degree) - Business Management

Westchester Community College
Valhalla, NY

Skills

  • I have been driving for 15 years, with a clean license
  • Customer service
  • Skilled with computers
  • Retail Experience
  • Very helpful
  • Hospitality service expertise
  • Guest experiences
  • Cash handling
  • Quality assurance
  • Event coordination
  • Package handling
  • Highly adaptable

Education

Some College (No Degree)

Music Engineering

Multiple music programs. Self taught engineering skills as well as self made music studio.

Software

Skilled with Adobe, Microsoft Word, and Excel.

Timeline

Concierge

Trump Plaza
11.2018 - Current

Security Guard

Doyle Security
05.2018 - 07.2019

Security Guard

Century Protective Services Inc.
10.2016 - 05.2018

Security Guard

Planned Company
12.2015 - 01.2019

Delivery Driver

Dominos Pizza
03.2012 - 12.2015

Concierge

NFC
2018 - 08.2019

Cashier

GameStop
2010 - 2011

Cashier

McDonald's
2011 - 2012

Sales Associate

American Eagle Outfitters
2011 - 2011

High School Diploma -

New Rochelle High School

Some College (No Degree) - Business Management

Westchester Community College

Similar Profiles

CREATE PROFILE
Markel Anderson