Markel Wilson
Dallas (Relocating To Charlotte, NC),TX
Summary
Results-driven Operations Manager with expertise in leading teams and improving processes within high-volume environments. Focus on optimizing workforce planning and reducing labor costs while enhancing service delivery. Success in building cohesive teams that ensure operational excellence and compliance with safety standards.
Overview
14
14
years of professional experience
Work History
Operations Manager
Lone Star Valet
11.2012 - Current
- Led daily operations in a high-volume environment, overseeing staffing, scheduling, labor allocation, reporting, and service quality.
- Reduced labor costs by enhancing scheduling and workforce allocation strategies, contributing to overall budget efficiency.
- Improved operational efficiency by optimizing workflows and reducing service bottlenecks
- Developed and implemented process improvements that streamlined operations, leading to reduced expenses and enhanced workflow efficiency.
- Prepared operational reports and analyzed KPIs to identify trends and improvement opportunities.
- Trained, coached, and evaluated employees to strengthen performance, accountability, and retention.
- Collaborated with cross-functional departments to enhance service delivery and resolve operational challenges, ensuring seamless operations.
- Maintained compliance with safety standards, operational procedures, and company policies.
Dock Worker/Dock Forklift Driver
ABF Freight
Dallas, TX
05.2016 - 03.2021
- Supported high-volume LTL freight operations through efficient loading, unloading, staging, and movement of shipments.
- Operated forklifts and material-handling equipment while maintaining strict safety and productivity standards.
- Coordinated with dock teams, drivers, and supervisors to ensure timely and accurate movement of freight.
- Identified freight discrepancies, damage, and operational issues and communicated findings to appropriate personnel.
- Followed established procedures for freight handling, documentation, shipment accuracy, and workplace safety.
- Maintained organized dock areas and contributed to efficient workflow and terminal productivity.
- Demonstrated reliability, attention to detail, and the ability to perform effectively in a physically demanding, deadline-driven environment.
Education
Bachelor of Science - Business Management, Marketing, Hospitality Management
University of North Texas
Denton, TX01-2018
Skills
- Operations Management
- Process optimization
- Workforce Planning
- Labor Management
- Staffing coordination
- KPI reporting
- Performance Management
- Safety management
- Cross-functional collaboration
- Strategy execution
- Stakeholder communication
- Team leadership
- Problem solving
References
Available upon request
Timeline
Dock Worker/Dock Forklift Driver
ABF Freight
05.2016 - 03.2021
Operations Manager
Lone Star Valet
11.2012 - Current
Bachelor of Science - Business Management, Marketing, Hospitality Management
University of North Texas