Markell Grant
Cambridge,MA
Summary
Dynamic Shift Manager with a proven track record at Flour Bakery & Cafe, enhancing team performance and customer satisfaction through effective leadership and decision-making. Skilled in employee training and workplace safety, I excel in fostering positive environments and streamlining operations for improved efficiency. Passionate about delivering exceptional service, I embody energetic enthusiasm and a commitment to excellence. With over 10 years of customer service and coming up on 5 years of food service experience I feel very prepared for whatever it takes to do most things within those two industries.
Overview
3
3
years of professional experience
Work History
Shift Manager
Flour Bakery & Cafe
09.2023 - Current
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Front Line Cook
Life Alive
01.2022 - Current
- Managed proper storage of perishable ingredients according to established guidelines, minimizing spoilage risks.
- Meticulously followed health and safety guidelines, contributing to a clean and sanitary kitchen workspace.
- Upheld restaurant''s reputation for quality cuisine through strict adherence to company policies, procedures, and culinary standards.
- Streamlined cooking processes for increased productivity and reduced food waste.
- Maintained consistent flavor profiles and presentation standards, ensuring positive guest experiences.
- Assisted with training new hires on kitchen procedures, safety protocols, and recipe execution.
- Reduced food preparation time while maintaining quality through effective mise en place organization.
Education
No Degree - Av Integration
Benjamin Franklin Institute of Technology
Boston, MAAssociate of Science - Biological Engineering And Epigentic Imprinting
Bunker Hill Community College
Charlestown, MA02.2025
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Accurate money handling
- Staff Motivation
- Energetic and Enthusiastic
- Handling Customer Complaints
Timeline
Shift Manager
Flour Bakery & Cafe
09.2023 - Current
Front Line Cook
Life Alive
01.2022 - Current
No Degree - Av Integration
Benjamin Franklin Institute of Technology
Associate of Science - Biological Engineering And Epigentic Imprinting
Bunker Hill Community College
Similar Profiles
Cindya GaoCindya Gao
Front of House Associate at Flour Bakery & CafeFront of House Associate at Flour Bakery & Cafe
Enoch IgweEnoch Igwe
Factory Worker at Flour Mill BakeryFactory Worker at Flour Mill Bakery
Krystynelma GalovaleKrystynelma Galovale
Packer and Supervisor Trainee at Flour Bakery ShopPacker and Supervisor Trainee at Flour Bakery Shop