Markenia Curry
New York,NY
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
TTEC
New York, NY
01.2024 - 04.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding Toll bills, violations, and suspensions.
- Took payments for toll bills updated accounts and troubleshoot inactive accounts.
Customer Service Representative
Sandro & Maje
New York, New York
03.2023 - 12.2024
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Prada
New York, NY
01.2023 - 11.2023
- Answered customer inquiries via phone, email, and chat.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Ast financial
Brooklyn, NY
02.2019 - 07.2019
- Contact shareholders and stockholders and inform them about up coming meetings with a goal of getting a vote towards their boards approval.
Sales Associate
Disney
New York, NY
11.2018 - 01.2019
- Engaging and providing Guests with an Entertaining and Magical experience.
- Supports Disney Store Mission, “Creating Magical Moments for Guests of all Ages” Connects with Guests by asking open-ended questions to assess Guest needs and make appropriate suggestions Contributes to a high energy, fast paced environment that provides Guests with an entertaining, fun and dynamic experience.
Sales Advisor
Sunglass Hut
New York, NY
07.2016 - 11.2016
- Utilizes The Sunglass Hut Experience tools to consistently deliver sales plan and company objectives.
- Makes simple and fast decisions in the best interest of our customers.
- Achieves/exceeds individual sales plan by creating an Emotional connection with customers.
Sales Associate
Macy’s
New York, NY
06.2013 - 11.2015
- Maintain constant presence on sales floor to address the customer’s needs.
- Approach browsing customers and initiate conversation to determine buying preference.
- Assist customer with trying on item , finding their appropriate size and completing the purchase.
- Executed non-negotiable standards of store operation including stocking, cleaning, closing, opening and merchandising.
Education
Some College (No Degree) - Medical Assisting
ASA College
Brooklyn, NYSkills
- Customer relations
- Call Center Operations
- Sales expertise
- Adaptive team player
- Microsoft Office expertise
- Quality assurance controls
- High-energy attitude
- Courteous demeanor
- Data evaluation
Education and Training
other
Timeline
Customer Service Representative
TTEC
01.2024 - 04.2025
Customer Service Representative
Sandro & Maje
03.2023 - 12.2024
Customer Service Representative
Prada
01.2023 - 11.2023
Customer Service Representative
Ast financial
02.2019 - 07.2019
Sales Associate
Disney
11.2018 - 01.2019
Sales Advisor
Sunglass Hut
07.2016 - 11.2016
Sales Associate
Macy’s
06.2013 - 11.2015
Some College (No Degree) - Medical Assisting
ASA College