Markenya Davis
780 Eclipse Way,GA
Summary
Dynamic customer service professional with a proven track record , excelling in teamwork and collaboration. Recognized for enhancing customer satisfaction through effective problem-solving and attention to detail. Skilled in hospitality service and order management, consistently delivering exceptional experiences while fostering a positive and friendly atmosphere.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
AT&T
Morrow, GA
04.2025 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Drake Software
Morrow, GA
11.2024 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Carnival Cruise Lines
Atlanta, GA
02.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Home Depot
Atlanta, GA
04.2020 - 09.2021
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Walmart
Cashier Customer Service
Atlanta GA
10.2018 - 04.2020
- Old nCoordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Banneker High School
Atlanta , GASkills
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Willing to learn
- Responsible and trustworthy
- Customer service
- Cleanliness standards
- Hospitality service expertise
- Order management
- Supply restocking
- Flexible schedule
Timeline
Customer Service Representative
AT&T
04.2025 - Current
Customer Service Representative
Drake Software
11.2024 - 04.2025
Customer Service Representative
Carnival Cruise Lines
02.2023 - 03.2024
Customer Service Representative
Home Depot
04.2020 - 09.2021
Walmart
Cashier Customer Service
10.2018 - 04.2020
Banneker High School