Mar'Kese Wise
Summary
A relentlessly driven individual whose expertise lies in customer service and communication. With a keen eye for detail and a passion for exceeding expectations, I thrive in fast-paced environments where I can utilize my exceptional interpersonal skills to connect with people of all backgrounds and resolve issues efficiently. Dedicated to providing outstanding service coupled with my ability to adapt to diverse situations makes me an invaluable asset in any team situational role.
Overview
8
8
years of professional experience
Work History
Flight Attendant
American Airlines
03.2019 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Director
Non Profit Organization
01.2020 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Monitored and coordinated workflows to optimize resources.
Nurse Assistant
Larksfield Place
05.2017 - 02.2019
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
Team Member
Chick-fil-A
01.2016 - 05.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Education
Associate of Applied Science - Nursing
Wichita State University
Wichita, KSCertified Nurse Assistant -
Wichita State University
Wichita, KS04.2016
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Professional Appearance
- Verbal and written communication
- Safety Procedures
- Public Speaking
- Emergency Procedures
- Cultural Awareness
- Leadership Qualities
- Emergency Situations Management
- Flight safety
- FAA Regulations
- Issue Resolution
Timeline
Director
Non Profit Organization
01.2020 - Current
Flight Attendant
American Airlines
03.2019 - Current
Nurse Assistant
Larksfield Place
05.2017 - 02.2019
Team Member
Chick-fil-A
01.2016 - 05.2017
Associate of Applied Science - Nursing
Wichita State University
Certified Nurse Assistant -
Wichita State University