DESTINY JOHNSON
Remote
Summary
Healthcare Customer Service Representative with a background in training new employees and ensuring patient privacy through secure handling of sensitive information. Skilled in Microsoft Word, CRM Software, and customer service, with experience in scheduling and delivery coordination. Committed to enhancing patient satisfaction and support through effective communication and administrative assistance.
Overview
7
7
years of professional experience
Work History
CLAIMS SPECIALIST
CIGNA Healthcare
08.2020 - 03.2024
- Processed claims efficiently, reducing turnaround time by12%, enhancing customer satisfaction
- Collaborated with team to resolve complex claims, achieving a9% increase in accuracy
- Analyzed claims data to identify trends, leading to improved fraud detection and prevention
- Implemented process improvements, resulting in measurable operational efficiency gains
- Streamlined claims processing workflow, significantly reducing turnaround time
- Consistently met and exceeded performance targets, contributing to enhanced customer satisfaction
CUSTOMER SERVICE REP
IQOR
06.2018 - 07.2019
- Managed customer inquiries, achieving high satisfaction through effective communication
- Resolved complex issues, enhancing customer loyalty and retention
- Utilized CRM tools to streamline processes, improving response times
- Collaborated with team to implement solutions, boosting service efficiency
- Analyzed feedback to refine service strategies, driving positive outcomes
- Delivered exceptional customer support at IQOR, resolving complex inquiries and enhancing client satisfaction through effective communication and problem-solving skills
CUSTOMER SERVICE REP
Spectraforce
02.2017 - 05.2018
- Trained new staff on delivery and pharmacy standards, enhancing service quality
- Managed patient schedules and delivery times, improving customer satisfaction
- Protected patient data, ensuring compliance with privacy regulations
- Handled communications and reports, supporting operational efficiency
- Assisted delivery manager with administrative tasks, streamlining processes
Education
HIGH SCHOOL DIPLOMA - undefined
Northshore Highschool
05.2014
Skills
- Customer Service, Medical Review, Insurance Verification, Order Processing, Record Keeping, Data Entry, Typing, CRM Software, Excel, Outlook, Microsoft Word
LANGUAGES
English (Highly proficient).
Timeline
CLAIMS SPECIALIST
CIGNA Healthcare
08.2020 - 03.2024
CUSTOMER SERVICE REP
IQOR
06.2018 - 07.2019
CUSTOMER SERVICE REP
Spectraforce
02.2017 - 05.2018
HIGH SCHOOL DIPLOMA - undefined
Northshore Highschool
Similar Profiles
Sandra SimmonsSandra Simmons
Client Account Support Sr. Analyst at Cigna HealthcareClient Account Support Sr. Analyst at Cigna Healthcare
Artia FogleArtia Fogle
Medical Claim Coordinator at Cigna HealthcareMedical Claim Coordinator at Cigna Healthcare
Christopher TaylorChristopher Taylor
Operating Effectiveness Sr. Advisor at Cigna HealthcareOperating Effectiveness Sr. Advisor at Cigna Healthcare
Felisha GurleyFelisha Gurley
Claims Analyst at Cigna HealthcareClaims Analyst at Cigna Healthcare
Aurelia WolffAurelia Wolff
Team Lead at Language Services Associates Inc.Team Lead at Language Services Associates Inc.