Markeshia Davis
Marshall,TX
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
15
15
years of professional experience
Work History
PCA
Foundever
08.2023 - Current
- Ensure compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Deliver exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
CSR
Concentrix
03.2021 - 08.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
OTR Truck Driver
Stevens Transport
03.2020 - 08.2020
- Safely navigated challenging weather conditions, utilizing defensive driving techniques to ensure timely delivery without compromising safety.
- Recorded trip details on ELD to provide complete accounts of miles traveled, rest times and expenses.
- Reduced maintenance costs with thorough pre-trip inspections and regular vehicle upkeep to minimize unexpected breakdowns.
- Maintained a clean driving record by adhering to all traffic laws and company policies, demonstrating responsibility and professionalism on the road.
Emergency Medical Technician
Integhearty Ambulance Service
09.2017 - 04.2020
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
Patient Care Technician
Methodist Charlton Medical Center
01.2019 - 02.2020
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Emergency Medical Technician
Tiger EMS
08.2014 - 08.2017
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Certified Nursing Assistant
Marshall Manor Nursing and Rehab
02.2012 - 08.2014
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Certified Nursing Assistant
Heritage House of Marshall
12.2010 - 02.2012
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Education
Certificate - Transportation
Stevens Transport
Dallas, TX04-2020
Certificate - Emergency Medical Technician
Panola College
Carthage, TX12-2014
Certificate - Medical Assistant
Remington College
Shreveport, LA02-2012
Certificate - Certified Nurse Assistant
Panola College
Marshall07-2010
Skills
- Data entry
- Critical thinking
- Active listening
- Payment processing
- Order processing
- Scheduling
- Microsoft Office Suite
- Documentation
- Call center experience
- Problem resolution
Timeline
PCA
Foundever
08.2023 - Current
CSR
Concentrix
03.2021 - 08.2023
OTR Truck Driver
Stevens Transport
03.2020 - 08.2020
Patient Care Technician
Methodist Charlton Medical Center
01.2019 - 02.2020
Emergency Medical Technician
Integhearty Ambulance Service
09.2017 - 04.2020
Emergency Medical Technician
Tiger EMS
08.2014 - 08.2017
Certified Nursing Assistant
Marshall Manor Nursing and Rehab
02.2012 - 08.2014
Certified Nursing Assistant
Heritage House of Marshall
12.2010 - 02.2012
Certificate - Transportation
Stevens Transport
Certificate - Emergency Medical Technician
Panola College
Certificate - Medical Assistant
Remington College
Certificate - Certified Nurse Assistant
Panola College
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