Markesia Freeland
Hyattsville,MD
Summary
Expert Real Estate Broker truly dedicated to providing clients “First Class” professional service and honest advice, enabling them to make sound financial decisions in the sale and purchase of real estate. Driven and energetic, with 8 years in real estate and 5 years in the mortgage industry. Highly adept at building excellent working relationships. Goal-oriented and proficient at meeting and exceeding established goals in sales, client retention, and marketing. MARKESIA FREELAND Residential & Commercial Sales Experienced buyers agent First time buyer specialist Highly professional Skilled mediator REO & Foreclosure specialist Certified Distress Property Expert Broker Price Opinion Resources Licensed Maryland Real Estate Broker Client Relationship Building Team Engagement & Training New Business Development & Sales Inspirational Operations Manager with 10+ years of experience. Coordinates all troop operations, staffing leaders and guiding troop members in growth through participation in skill acquisition and service activities. Passionately grounding next generation in leadership mentality. Compiled and analyzed data to determine approaches to improve sales and performance. Reliable employee seeking Management position. Offering excellent communication and good judgment.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Broker
Power Houze Realty
Lanham, MD
01.2017 - Current
- Guide clients in strategic marketing and advertising of assigned listings, and direct open houses and showings to capture potential buyers
- Contribute expertise in date reconciliation, application processing, and verification of MRIS
- Handles interviewing, hiring, and trying of new real estate agents
- Supervising all transaction that agents are involved in
- Solicit prospective clients who want to buy and sell properties
- Evaluate mortgage options helping clients obtain financing at best rates
Bartender
The FishMarket Soup And Co. Inc.
Clinton, MD
03.2007 - 04.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
REO Specialist
Property Services
Largo, MD
01.2014 - 01.2017
- Prepare documents such as representation contracts, purchase agreements, closing statements, leases, and deeds
- Accompany buyers during visits to and inspections of property, advising them on suitability and value of homes based on current market conditions
- Conduct quarterly seminars and training sessions for sales agents to improve sales techniques
- Advise sellers nohow to make homes more appealing to potential buyers increasing average selling prices by 16% from initial appraisals
- Evaluate mortgage options helping clients obtain financing at best rates and terms
Realtor
Realty Direct
Largo, MD
01.2012 - 01.2014
- Compared properties with similar properties that had recently sold to determine competitive market prices
- Promoted sales of properties through advertisements, open houses, multiple listing services and other online advertising platforms
- Interviewed clients to determine what kinds of properties were seeking and generated lists meeting those requirements from available properties
Operations Manager
Tropicana
Landover, MD
01.1998 - 08.2006
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Investigated and resolved departmental non-conformances.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for multiple shifts, taking into account customer traffic and employee strengths.
Route Supervisor
AMR
Capitol Heights, MD
01.1996 - 01.1998
- Worked closely with personnel, customers and contractors to resolve problems.
- Motivated workers to exceptional performance through implementation of new strategies.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Undergraduate Degree - Marketing
University of Phoenix
Phoenix, AZ05.2016
Bachelor of Science - Business
University of Phoenix
Tempe, AZ05.2016
Associates Degree - E-Business
University of Phoenix
Phoenix, AZ05.2015
Skills
- Highlights & Expertise
- Compliance requirements
- Market dynamics
- Business relationship building
- Meeting Management
- Activity Organization
- Community Relations
- Stop-loss policies
- Risk mitigation
- Markets research
- Workplace training
- Compliance adherence
Accomplishments
- Collaborated with team of10+ in the development of Tropicana DSD.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved KPI by completing Inventory Control with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Supervised team of 10+ staff members.
Certification
Licensed Notary, State of MD
Licensed Real Estate Broker, MD&District of Columbia
Customer Service Certified
Diversity Certified
Employee training
New Business Start Up
Team Builder
Timeline
Broker
Power Houze Realty
01.2017 - Current
REO Specialist
Property Services
01.2014 - 01.2017
Realtor
Realty Direct
01.2012 - 01.2014
Bartender
The FishMarket Soup And Co. Inc.
03.2007 - 04.2021
Operations Manager
Tropicana
01.1998 - 08.2006
Route Supervisor
AMR
01.1996 - 01.1998
Undergraduate Degree - Marketing
University of Phoenix
Bachelor of Science - Business
University of Phoenix
Associates Degree - E-Business
University of Phoenix