Marketa Glass
Marion
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Pharmacy Customer Service Representative
Prime Therapeutics LLC
10.2024 - 01.2025
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
Healthcare Customer Service Representative
Teleperformance/ BCBS
05.2022 - 12.2024
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Handled customer service inquiries in person, via telephone and through email.
- Developed and implemented customer service policies and procedures.
- Verified insurance eligibility and coverage for patients.
- Remote
Customer Service Representative
FedEx
02.2018 - 04.2022
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
Preschool Teacher
This Little Light Of Mine Childcare
11.2017 - 03.2018
- Organized and supervised large and small group activities.
- Developed innovative activities to engage young children in learning process.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Utilized creative teaching strategies to engage students in classroom.
Education
High School - life-span development, psychology & sociology
Bartlett High School
Bartlett, TN05.2016
Skills
- Confidentiality compliance
- Insurance verification
- Pharmacy law
- Answering customer questions
Timeline
Pharmacy Customer Service Representative
Prime Therapeutics LLC
10.2024 - 01.2025
Healthcare Customer Service Representative
Teleperformance/ BCBS
05.2022 - 12.2024
Customer Service Representative
FedEx
02.2018 - 04.2022
Preschool Teacher
This Little Light Of Mine Childcare
11.2017 - 03.2018
High School - life-span development, psychology & sociology
Bartlett High School
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