Markevia Lynch
Augusta,GA
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
18
18
years of professional experience
Work History
Security Officer
SEIZMORE
Augusta, GA
01.2022 - Current
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Participated in staff meetings, special events and professional development activities.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Secured personal and company goods against robbery, vandalism and illegal entry.
Work From Home Customer Service Agent
HGS - Hinduja Global Solutions
IILIONOS , PHORIA
04.2021 - 01.2022
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Answered live online chats to give quick answers and solve problems faster.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
- Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
Housekeeping Attendant
Hampton Inn & Suites By Hilton
Thomson, GA
02.2020 - 04.2021
- Kept building entryway glass clean and polished for professional presentation.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Responded to requests from patrons for linens and toiletries.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked room supplies such as facial tissues for personal touch with every job.
Operator
Thomson Plastics, Inc
Warrenton, GA
11.2017 - 07.2019
- Operater: Triming parts, Putting them together, and Packing.
- Efficiently read and interpreted blueprints.
- Made sure that products were produced on time and are of good quality.
- Inspected finished products for quality and adherence to customer specifications.
- Maintained organized work area by cleaning and removing hazards.
- Prepared reports and technical documentation of day-to-day production processes.
- Examined incoming materials and compared to documentation for accuracy and quality.
VOLUNTEER
White heads Boys and Girls Club
01.2008 - 01.2013
Education
CERTIFICATE oF COMPLETION - Cosmetology
VIRGINA COLLEGE
Augusta, GA05.2017
High School Diploma -
Therrell High School
Atlanta, GA05.2015
Skills
- Customer Service
- Verbal and Written Communication
- Security Regulation Enforcement
- Team Player
- Attentive and Observant
- Data Entry
- Active Listening
- Team Leadership
- Network Monitoring Software
- Cooperative Attitude
- Secure Transportation
- Reliable and Responsible
- Microsoft Office
- Honest and Ethical
Additional Information
- Authorized to work in the US for any employer
Timeline
Security Officer
SEIZMORE
01.2022 - Current
Work From Home Customer Service Agent
HGS - Hinduja Global Solutions
04.2021 - 01.2022
Housekeeping Attendant
Hampton Inn & Suites By Hilton
02.2020 - 04.2021
Operator
Thomson Plastics, Inc
11.2017 - 07.2019
VOLUNTEER
White heads Boys and Girls Club
01.2008 - 01.2013
CERTIFICATE oF COMPLETION - Cosmetology
VIRGINA COLLEGE
High School Diploma -
Therrell High School
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