Tracci Swinburn
Sacramento,CA
Summary
Dedicated and efficient server with over nine years of experience in high-volume, fast-paced restaurant environments. Skilled in multitasking, customer service, and teamwork, with a strong ability to handle busy shifts and maintain a high level of service quality. Proven track record in fostering a positive dining experience and managing various POS systems.
Overview
7
7
years of professional experience
Work History
Server
Delta King
06.2024 - Current
- Provided exceptional food and beverage service, consistently meeting and exceeding guest expectations.
- Demonstrated strong multitasking abilities by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment to enhance overall productivity.
- Maintained a clean and orderly dining area to ensure an enjoyable guest experience.
- Operated the POS system to place orders, manage bills, and handle complimentary items.
Server
Joe's Crab Shack
04.2022 - 02.2024
- Built and maintained effective relationships with regular guests, enhancing customer loyalty and repeat business.
- Coordinated with team members to surpass sales goals through effective upselling and service techniques.
- Trained new servers while ensuring high levels of guest satisfaction.
Cocktail Server
Chevys Fresh Mex
05.2020 - 04.2022
- Checked patron identification to verify minimum age requirements for alcohol consumption.
- Delivered exceptional customer service to ensure a positive dining experience.
- Utilized various POS systems for efficient order processing and billing.
- Demonstrated strong communication skills to assist customers and resolve issues.
- Effectively managed multiple tasks in a dynamic and fast-paced environment.
Server
BJ's Restaurant and Brewhouse
06.2017 - 05.2020
- Regularly checked on guests throughout their meal to ensure satisfaction and cater to requests.
- Executed seamless front-of-house tasks to maintain a smooth operation.
- Memorized the menu to assist diners with meal choices and provide recommendations.
- Followed alcohol awareness procedures and managed situations with intoxicated guests professionally.
- Accurately tracked orders in a high-volume environment to ensure timely and correct service.
Education
Franklin High School
05.2013
Skills
- Exceptional customer service and communication skills
- Proficient in using various Point of Sale (POS) systems
- Strong multitasking and time management abilities
- Ability to work effectively in high-pressure, fast-paced environments
- Team-oriented with strong collaboration skills
- Knowledge of alcohol service regulations and procedures
References
- Alex Lucero, Manager, Joe's Crab Shack, (916) 340-5630
- Michelle Mitchell, Department of Human Assistance, (661) 789-8984
- Deandre Foster, Manager, Spaghetti Factory, (916) 869-9202
Timeline
Server
Delta King
06.2024 - Current
Server
Joe's Crab Shack
04.2022 - 02.2024
Cocktail Server
Chevys Fresh Mex
05.2020 - 04.2022
Server
BJ's Restaurant and Brewhouse
06.2017 - 05.2020
Franklin High School
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