Mark Gil Espinosa
Julesburg,CO
Summary
Compassionate and service-oriented professional with over three years of experience in fast-paced, customer-focused environments, including healthcare and hospitality. Proven ability to stay calm under pressure, support individuals in high-stress situations, and provide attentive, empathetic care. Experienced in resolving customer concerns, collaborating with diverse teams, and ensuring comfort and satisfaction in both clinical and public-facing roles. CPR/AED and First Aid certified, with strong communication skills, and a passion for creating positive, inclusive experiences. Bilingual in English and Filipino, with a demonstrated commitment to professionalism, safety, and outstanding service.
Overview
4
4
years of professional experience
Work History
Certified Nursing Assistant
Sedgwick County Nursing Home
Julesburg, CO
01.2025 - Current
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Certified Nursing Assistant
Sedgwick County Health Center
Julesburg, Colorado
05.2023 - Current
- Collaborated with interdisciplinary teams to improve quality of patient care.
- Contributed to patient care by supporting nurses and EMTs in a high-pressure emergency department setting.
- Delivered emotional support to patients during challenging periods.
- Responded quickly to emergency situations involving sudden illness or injury.
- Supported patients with mobility and personal hygiene needs to enhance comfort.
Front of House Employee
Panda Express
Elmhurst, New York
09.2021 - 05.2023
- Delivered exceptional customer service in a fast-paced restaurant environment.
- Assisted in training new team members on operational procedures.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Addressed customer inquiries and resolved complaints promptly and professionally.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Philippine Women’s College of Davao
Davao Del Sur, Philippines07-2021
Certification
CPR & AED, First AidCertification
CNA (Certified Nursing Assistant)Certification
QMAP (Qualified Medication Administration Person)Skills
- Customer service and hospitality excellence
- Multicultural awareness
- Client safety and emergency response
- Conflict resolution and problem solving
- Communication and interpersonal skills
- Time management and organization
- Adaptable and resilient under pressure
- Collaborative mindset
- Bilingual: English and Filipino
Timeline
Certified Nursing Assistant
Sedgwick County Nursing Home
01.2025 - Current
Certified Nursing Assistant
Sedgwick County Health Center
05.2023 - Current
Front of House Employee
Panda Express
09.2021 - 05.2023
High School Diploma -
Philippine Women’s College of Davao
Certification
Certification
Certification
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