Markia Smith
Harvey,LA
Summary
To obtain an exciting and rewarding career that offers growth within the company and allows me to utilize my skills and training. I am dependable, highly motivated team player who learns fast. I have the ability to effectively deliver results in a detailed oriented manner
Overview
5
5
years of professional experience
Work History
Customer Service Representative
BBC Tax Mobile Service LLC
Harvey, United States
04.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Receiving inbound calls from tax clients who want to get their taxes prepared
- Gathering the tax client information to get their taxes started
- Submitting documents to the tax preparer to make sure the clients get their full return.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Service Representative Team Lead
TEENS IN TROUBLE CENTER (T&T CENTER)
Harvey, United States
03.2019 - Current
- Answering inbound and outbound calls in a timely manner, professional manner following the recommended script
- Entering information to accurately capture all responses
- Using appropriate scripts to answer respondents’ questions
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
L. B. Landry High School
New Orleans, LA05.2021
Skills
- Date entry
- Windows, PowerPoint, Outlook
- Excellent customer services and a team player
- Can work calmly under pressure
- Call Documentation
- Order and Refund Processing
- Issue and Complaint Resolution
Timeline
Customer Service Representative
BBC Tax Mobile Service LLC
04.2020 - Current
Customer Service Representative Team Lead
TEENS IN TROUBLE CENTER (T&T CENTER)
03.2019 - Current
High School Diploma -
L. B. Landry High School
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