Summary
Overview
Work History
Education
Skills
Timeline
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Richcarnia Louis

Lehigh Acres,FL

Summary

Dedicated and detail-oriented professional with a strong background in customer service,seamlessly transition into the medical field as a newly trained phlebotomist. Known for exceptional communication, empathy,and problem solving abilities, ensuring a positive experience for patients and colleagues alike. Passionate about healthcare, committed to delivering high quality patient care, and maintaining the highest standards of safety and efficiency. Adept at handling high pressure environments with professionalism,accuracy and strong work ethic.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Walmart
09.2023 - 09.2024
  • Package Handling
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Distribution Associate

Amazon
08.2021 - 02.2022
  • Boosted customer satisfaction by ensuring timely and accurate order fulfillment and delivery.
  • Received loads, checked merchandise and tagged with warehouse IDs.
  • Facilitated cross-training initiatives within the distribution center team to promote flexibility, adaptability, and enhanced skill sets among staff members.
  • Minimized product damage or loss through careful handling, appropriate packaging techniques, and adherence to storage guidelines.

Education

Certificate - Phlebotomy

Lorenzo Walker Technical College
Naples, FL
12-2024

Skills

  • Direct Patient Care
  • Venipuncture
  • Date Entry
  • Specimen Collection And Storage
  • Vital Signs
  • Medical Terminology
  • Customer Service
  • Understanding HIPAA
  • Bilingual -English/Creole

Timeline

Customer Service Representative

Walmart
09.2023 - 09.2024

Distribution Associate

Amazon
08.2021 - 02.2022

Certificate - Phlebotomy

Lorenzo Walker Technical College
Richcarnia Louis