Markicha Taylor

Homedepot

04.2015 - Current

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cross-trained and backed up other customer service managers.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Investigated and resolved accounting, service and delivery concerns.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Managed timely and effective replacement of damaged or missing products.
Followed up with customers about resolved issues to maintain high standards of customer service.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Maintained up-to-date knowledge of product and service changes.
Delivered prompt service to prioritize customer needs.
Investigated and resolved customer inquiries and complaints quickly.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Educated customers about billing, payment processing and support policies and procedures.