Markie Willard
Ogdensburg
Summary
Motivated and customer-focused college student with experience as a cashier and waitress in fast-paced environments. Skilled at handling cash transactions, providing excellent customer service, and multitasking under pressure. Strong communication and teamwork abilities, with a proven track record of maintaining accuracy, efficiency, and professionalism. Currently pursuing a college degree while developing strong organizational and time-management skills to balance academic and work responsibilities.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Waitress
bayside and grill
Ogdensburg
04.2025 - 10.2025
- Provided excellent customer service in fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness of tables and dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash transactions and managed the point-of-sale system.
- Assisted in training new staff on menu items and service standards.
Psychosocial Rehabilitation Specialist
Citizens advocate
Ogdensburg
08.2024 - 03.2025
- Providing group therapy
- Running insurance billing based on services
- Cleaned the facility exceptionally well
- Provided quality service
- Developed individualized treatment plans for clients with mental health challenges.
- Facilitated group therapy sessions to enhance social skills and emotional support.
- Monitored client progress and adjusted rehabilitation strategies as needed.
- Provided crisis intervention support during critical situations for clients in need.
Education
Bachelor of Science - Psychology
SUNY Canton
Canton, NY 08.2022 - 10.2025
Skills
- Team collaboration
- Customer service
- Conflict resolution
- Data analysis
- Microsoft Office
- Active listening
- Critical thinking
- Presentation skills
- Research methodology
- Reliability and punctuality
- Check payment processing
- Seating arrangements
- Research methods
- Communication skills
- Time management
- Cross-cultural awareness
- Behavioral observation
- Empathy development
- Client rapport building
- Mental health awareness
- Data-driven decision making
- Incident response
- Independent judgement
- Multicultural competence
- Phone etiquette
- Hardworking
- Intervention planning
- Professionalism
- Care coordination
Timeline
Waitress
bayside and grill
04.2025 - 10.2025
Psychosocial Rehabilitation Specialist
Citizens advocate
08.2024 - 03.2025
Bachelor of Science - Psychology
SUNY Canton
08.2022 - 10.2025