Markieth Behanan
Cincinnati,OH
Summary
Results-driven sales professional with expertise in customer relationship management across diverse environments. Proven track record of enhancing customer satisfaction and loyalty through strategic sales tactics and exceptional service. Strong communication and negotiation skills facilitate the development of lasting client rapport and new business opportunities. Committed to leveraging these strengths to drive continued success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Sales Agent
Allstate Corp
Cincinnati, OH
09.2022 - Current
- Performed administrative tasks such as filing documents, updating databases.
- Resolved any customer complaints promptly and professionally.
- Generated leads through networking activities, cold-calling, referrals.
Concessions Supervisor
Levy Restaurants, FC Cincinnati
Cincinnati, OH
01.2021 - 09.2022
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Coordinated with other departments to ensure smooth operations throughout the venue.
Water Restoration Technician
Teasdale Fenten Restoration
Cincinnati, OH
03.2020 - 12.2020
- Operated specialized machines for intensive carpet and upholstery cleaning.
- Extracted standing water from the premises using wet-vacs and pumps.
- Provided customer service to clients throughout the entire restoration process.
Manager of Operations
Lee's Famous Recipe Chicken
Covington, KY
10.2018 - 03.2020
- Coordinated training sessions and audits for employees regarding company policies.
- Tracked and replenished inventory to maintain par levels.
- Implemented quality assurance measures to improve customer satisfaction.
Host
Buca Di Beppo
Cincinnati, OH
02.2015 - 09.2018
- Greeted guests and gathered information to seat groups or place on waitlist.
- Performed light administrative duties such as filing documents and taking messages.
- Processed payments from customers using a POS system.
Customer Service Representative
Education at Work
07.2014 - 04.2015
- Answers inquiries from clients promptly and accurately, researching, and escalating to other departments if needed.
- Provide customers with perfect quality assistance in placing online orders, online profile support, phone calls, or multiple live chats.
- Operate multiple systems simultaneously.
Teaching Assistant, Japanese Division
Nagoya University of Foreign Studies
Nagoya, JP
10.2011 - 07.2012
- Provided individualized instruction to students according to their proficiency level.
- Supported faculty clerical needs by preparing class materials, collecting assignments, and completing other tasks.
- Facilitated cultural exchange between native Japanese speakers and learners of the language.
Education
Bachelors of Arts - Psychology
University of Cincinnati-McMicken College of Arts and Sciences
12.2014
Skills
- Industry regulations
- Goal oriented
- Marketing expertise
- Financial acumen
- Property valuation
- Effective negotiation
- New Employee Training Programs
Certification
- Property and causality Insurance license
- Surv Safe Certified Food handler
Accomplishments
- National Honor Society 2009
- Pell grant Scholarship Recipient (Japanese Language) 2010
Affiliations
- Disney Lorcana
- Resin molding
- Forging
Timeline
Licensed Sales Agent
Allstate Corp
09.2022 - Current
Concessions Supervisor
Levy Restaurants, FC Cincinnati
01.2021 - 09.2022
Water Restoration Technician
Teasdale Fenten Restoration
03.2020 - 12.2020
Manager of Operations
Lee's Famous Recipe Chicken
10.2018 - 03.2020
Host
Buca Di Beppo
02.2015 - 09.2018
Customer Service Representative
Education at Work
07.2014 - 04.2015
Teaching Assistant, Japanese Division
Nagoya University of Foreign Studies
10.2011 - 07.2012
- Property and causality Insurance license
- Surv Safe Certified Food handler
Bachelors of Arts - Psychology
University of Cincinnati-McMicken College of Arts and Sciences
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