Markina Rumph
Warner Robins,US
Summary
Experienced Customer Service Representative with 5+ years of dedicated customer interaction and service provision. Committed to exceeding customer expectations by providing effective solutions, technical support, and alternatives to address concerns or complaints. Continuously developed communication skills, professionalism, and patience as key attributes.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Teleperformance
Remote
06.2024 - 01.2025
- Served as Call/Tech Representative at Apple Support, addressing customer inquiries.
- Helped customers troubleshoot issues with multiple Apple products like iPhone, iPad and Mac devices.
- Answered customer questions, provide customer service, and troubleshooted technical issues with device
- Managed both inbound and outbound call processes.
Warehouse Worker
Kohl’s Distribution Center
Macon, GA
04.2023 - 06.2024
- Organized box logistics.
- Efficiently positioned and stacked boxes.
- Handled freight expeditiously.
- Organized and labeled packaging units for optimal storage.
- Resolved issues with freight deliveries.
- Managed the completion of trailer closures accurately.
- Conducted thorough inspections of boxes.
Call Center Representative
Rent To Own
Warner Robins, Georgia
11.2020 - 03.2021
- Communicate effectively with clients.
- Delivered detailed insights regarding company operations.
- Referred clients to specialized professionals.
- Ensured comfort for all clients and guests.
Cashier
Publix
Duluth, GA
02.2020 - 08.2020
- Processed customer transactions efficiently and accurately.
- Ensured customer groceries were bagged efficiently.
Shift Leader/Manager
Menchie’s Frozen Yogurt
Duluth, GA
01.2020 - 08.2020
- Supervised store operations and ensured efficient management.
- Handled customer transactions efficiently.
- Conducted comprehensive training sessions for incoming staff.
- Monitored product temperature consistently.
- Unlocked and prepared store each morning.
- Ensured store closure and security each night.
- Performed counts of safe and register.
Education
High school diploma - General Studies
Warner Robins High School
Warner Robins, GA05.2019
Skills
- Call Center/ Representative
- Technical Support
- Cashiering
- Customer Service
- Management
- Communication
Languages
English
Timeline
Customer Service Representative
Teleperformance
06.2024 - 01.2025
Warehouse Worker
Kohl’s Distribution Center
04.2023 - 06.2024
Call Center Representative
Rent To Own
11.2020 - 03.2021
Cashier
Publix
02.2020 - 08.2020
Shift Leader/Manager
Menchie’s Frozen Yogurt
01.2020 - 08.2020
High school diploma - General Studies
Warner Robins High School