Markisha Miranda

• Maintained a safe working environment by adhering to safety protocols and guidelines.
• Examined packages and goods for damage and notified vendors of replacement needs.
• Processed requests and supply orders and pulled materials to successfully prepare orders.
• Kept up to date on safety procedures and correct lifting techniques to prevent injuries.

• Reconciled daily summaries of transactions to balance cash drawers and maintain accurate tills.
• Monitored Florida compliance with processes, policies, procedures and standards.
• Sorted, opened and routed incoming correspondence to help managment respond quickly to business and customer requirements.
• Greeted customers to determine wants or needs.
• Processed credit card transactions quickly and securely.
• Handled customer complaints in a professional manner.
• Built and maintained relationships with peers and upper management to drive team success.
• Handled large sums of money with accuracy while maintaining appropriate levels of security.
• Greeted clients and provided excellent customer service.
• Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
• Supervised team of Customer Service Representatives to ensure effective customer service and adherence to departmental policies.
• Performed weekly audits of store operations including cash handling processes.
• Prepared and checked cashier register tills.
• Maintained records of all daily transactions in an organized manner.
• Reconciled or entered report discrepancies found in financial records.
• Resolved conflicts between staff members using conflict resolution skills.
• Worked with cross-functional teams to achieve goals.
• Completed day-to-day duties accurately and efficiently.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Ensured compliance with all federal, state and local laws governing store operations.
• Developed effective relationships with vendors and customers through excellent communication skills.
• Resolved customer inquiries in a timely manner using excellent communication skills.

Implemented cross selling by actively listening, product knowledge and emotional intelligence.