Markita Cole
Dallas,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Motivated Call center agent focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Hardworking and reliable manager with strong ability in leadership Offering patience and understanding. Highly organized, proactive and punctual with team-oriented mentality.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Walmart
Dallas, TX
01.2022 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Scheduling Coordinator
Daycare & Preschool
Dallas, TX
03.2021 - 02.2022
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Completed timely changes and updates to schedules in central scheduling system.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Provided support in resolving scheduling conflicts between employees.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Set and confirmed all customer appointments.
- Provided reminder calls to clients prior to scheduled visits.
- Coordinated with department managers to adjust employee schedules as needed.
- Gathered employee and staff data to develop monthly work schedules.
- Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Call Center Representative
CMI Group
Dallas, TX
02.2020 - 11.2021
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Healthcare Assistant
Silverline health care
Dallas, TEXAS
01.2018 - 12.2019
- Assisted patients with activities of daily living.
- Ensured that all safety protocols were followed at all times.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Monitored patient progress and reported any changes to the healthcare team.
- Reported any suspected abuse or neglect of patients to appropriate authorities.
- Provided assistance to nursing staff with patient care activities such as bathing, dressing and feeding patients.
- Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
- Used hospital-approved devices and techniques to transport and lift patients.
- Maintained accurate records of patient information including medical history, test results, medications and treatments administered.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Recorded vital signs, weight and patient information in electronic health records system.
- Supported unit efficiency by maintaining current and accurate clerical paperwork.
- Prepared rooms prior to patient visits by ensuring that they were stocked with necessary supplies.
- Supported physicians during exams and treatments by providing instruments, equipment or other items needed.
Barista Shift Supervisor
Starbucks
Forney, TX
05.2017 - 02.2019
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints in a polite and professional manner.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Assisted management in developing training materials for new employees.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Scheduled staff shifts according to business needs.
- Assisted customers in selecting beverages based on their preferences.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
- Checked temperatures of freezers, refrigerators, and heating equipment.
Education
Cosmetology -
Ogle School Hair Skin Nails
Arlington, TX10-2024
High School Diploma -
North Forney High School
Forney, TX12-2015
Some College (No Degree) - Accounting
Eastfield College
Mesquite, TXSkills
- Inbound and Outbound Calling
- Complaint Resolution
- Product Knowledge
- Appointment Scheduling
- Account Updating
- Consultative Sales
- Data Entry
- Scheduling
- Data Collection
- Call Management
- Account Management
- Typing 45 WPM
- Multi-Task Management
- Documentation
- Problem Resolution
- Active Listening
- Problem-Solving Abilities
- Customer Relationship Management (CRM)
- Promotional Support
- Customer Consulting
- Order Fulfillment
- Sales Closing
- Calendaring
- Customer Service
- Order Processing
- Payment Processing
- De-Escalation Techniques
- Research
- Dispute Resolution
Timeline
Customer Service Representative
Walmart
01.2022 - 09.2023
Scheduling Coordinator
Daycare & Preschool
03.2021 - 02.2022
Call Center Representative
CMI Group
02.2020 - 11.2021
Healthcare Assistant
Silverline health care
01.2018 - 12.2019
Barista Shift Supervisor
Starbucks
05.2017 - 02.2019
Cosmetology -
Ogle School Hair Skin Nails
High School Diploma -
North Forney High School
Some College (No Degree) - Accounting
Eastfield College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin