Markita Laidley
Effingahm,IL
Summary
Proven Remote Customer Service Specialist with a track record of enhancing customer satisfaction for companies like Teleperformance USA. Leveraging expertise in documentation management and excellent phone demeanor, I consistently exceed service goals by developing strong customer relationships and improving product knowledge. Skilled in handling complex inquiries, I boost efficiency and foster repeat business.
Overview
4
4
years of professional experience
Work History
Online Enrollment Specialist
K12
Effingham , IL
04.2023 - 01.2024
- Managed calls pertaining to online school registration and associated paperwork.
- Reviewed applications for accuracy before submitting them for approval.
- Made outbound calls to parents, inquiring about the school.
- Enrolled students for school, as well as provided them with all the information they needed for the school to which they applied.
- Answered inbound calls for parents who called inquiring about documents that they had not filled out correctly.
Remote Customer Service Rep
Faneuil (L.A. Care Insurance Group)
San Francisco, CA
02.2022 - 12.2022
- Monitored insurance claims process, ensuring compliance with policy terms and conditions.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Greeted customers and provided prompt, courteous service.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Educated customers on new insurance products and services relevant to their needs.
- Facilitated communication between customers and third-party service providers.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
Remote Customer Service Agent
Teleperformance USA
Effingham, IL
01.2021 - 01.2022
- Monitored customer feedback through surveys and other methods for quality assurance purposes.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Returned customer calls in established turnaround time to meet company objectives.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Created reports detailing customer interactions for management review.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Developed strong customer relationships to encourage repeat business.
- Provided technical support over the phone when needed.
Remote Customer Service Rep
CVS/caremark
Effingham , IL
02.2020 - 11.2020
- Maintained accurate records of customer interactions, transactions, and feedback for future reference.
- Developed relationships with customers through friendly interactions over the phone.
- Maintained a professional attitude while providing excellent customer service.
- Contacted customers about potential service upgrades, new services and account changes.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Assisted team members with difficult calls or queries when required.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
GED -
American Business College
Chicago, IL01.2018
Skills
- Customer Service
- Customer service expertise
- Excellent phone demeanor
- Documentation management
- Remote Customer Service
Timeline
Online Enrollment Specialist
K12
04.2023 - 01.2024
Remote Customer Service Rep
Faneuil (L.A. Care Insurance Group)
02.2022 - 12.2022
Remote Customer Service Agent
Teleperformance USA
01.2021 - 01.2022
Remote Customer Service Rep
CVS/caremark
02.2020 - 11.2020
GED -
American Business College
Similar Profiles
Caitlyn OtteCaitlyn Otte
Special Education Teacher at K12Special Education Teacher at K12
Tina FleetwoodTina Fleetwood
School Counselor at K12School Counselor at K12
Kayla ZelnicekKayla Zelnicek
Special Education Teacher at K12Special Education Teacher at K12