Markita Marshall
Suisun,CA
Summary
Dynamic healthcare professional with extensive experience, specializing in insurance verification and patient scheduling. Excelled in HIPAA procedures and problem-solving, enhancing patient registration efficiency. Proven track record in improving patient flow and data accuracy, demonstrating exceptional interpersonal communication and healthcare knowledge.
Overview
9
9
years of professional experience
Work History
Office Associate
UCSF Benioff Children's Hospital Oakland
Oakland, CA
06.2023 - Current
- Responded to patient inquiries via telephone.
- Handled accounts in designated work queues.
- Inputted data into computer systems in an accurate and timely manner.
- Performed general office duties such as photocopying, faxing, scanning documents.
- Verified insurance coverage and eligibility for services.
- Greeted visitors at the front desk in a polite manner while providing assistance when needed.
- Reviewed patient medical records and verified accuracy of information in the system.
- Processed patient registration forms, collected fees, and issued receipts for services rendered.
- Assisted with scheduling appointments based on provider availability.
- Maintained confidential patient records according to HIPAA guidelines.
Emergency Room Clerk
Kaiser Permanente
Vacaville, CA
02.2023 - Current
- Processed incoming patients in a timely manner, verifying insurance coverage and collecting payments.
- Performed clerical duties such as filing, typing, data entry, answering phones, and copying documents.
- Provided administrative support to medical staff including physicians, nurses, and technicians.
- Greeted visitors in the Emergency Room area; answered questions regarding hospital services and procedures.
- Maintained confidentiality of all patient information in compliance with HIPAA guidelines.
- Collaborated with other departments to ensure smooth flow of work processes throughout the hospital facility.
- Facilitated communication between doctors and nursing staff; relayed messages promptly and accurately.
Office Administrator
UCSF Benioff Children's Hospital Oakland
Oakland, CA
11.2020 - 06.2023
- Provide lead administrative support to the clinic.
- Responds to urgent issues related to serving patients and families at the request of clinical staff.
- Support clinical staff as a resource, and in basic and complex problem-solving related to administrative needs.
- Scheduling appointments for patient consultations, procedures, and visits with medical personnel.
- Collecting and inputting patient information into electronic medical records.
- Manage calendars for two providers.
- Open or close templates when necessary.
- Answer phones and emails.
- Request authorization.
Admitting Representative
UCSF Benioff Children's Hospital Oakland
Oakland , CA
11.2015 - 11.2020
- The Registration Associate is responsible for performing their duties in alignment with the vision and values of the organization.
- Able to effectively communicate with clinical personnel for emergency medical needs related to primary job functions.
- Conducts patient/guarantor full registration interviews, explains hospital policies regarding registration, bill of rights, and consents.
- Facilitates the patient flow, including activities such as payor notification, patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents to ensure maximum reimbursement.
- Collects any applicable co-payments and is able to direct families to financial assistance departments when requested.
- Reviews and prepares death certificates to ensure compliance with medical-legal requirements.
- Able to comply with other duties as assigned by management to meet department needs.
- Verified signatures and checked medical charts for accuracy and completion.
- Filed and updated patient information and medical records.
Education
Bachelor of Arts - Sociology
California State University, East Bay
Hayward, CA06-2015
Associate of Arts - Behavioral Sciences
Contra Costa College
San Pablo, CA06-2012
Associate of Arts - Math And Science
Contra Costa College
San Pablo, CA06-2012
Skills
- Insurance verification
- Appointment scheduling
- HIPAA procedures
- Registration data intake
- Patient scheduling
- Problem-solving
- Healthcare experience
- Pre-registration documentation
- Medical terminology
- Interpersonal and written communication
- Experience with EPIC
- Billing documentation
- Patient discharging
- Verification and eligibility
- Payment processing
Timeline
Office Associate
UCSF Benioff Children's Hospital Oakland
06.2023 - Current
Emergency Room Clerk
Kaiser Permanente
02.2023 - Current
Office Administrator
UCSF Benioff Children's Hospital Oakland
11.2020 - 06.2023
Admitting Representative
UCSF Benioff Children's Hospital Oakland
11.2015 - 11.2020
Bachelor of Arts - Sociology
California State University, East Bay
Associate of Arts - Behavioral Sciences
Contra Costa College
Associate of Arts - Math And Science
Contra Costa College
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