MARKITA PUGH
Columbus,Ohio
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Therapeutic Behavioral Specialist
Boundless
08.2023 - Current
- Supervised student behavior during daily academic routines to secure safety of students and staff.
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
- Consulted regular education classroom teachers to develop curriculum modifications and intervention strategies.
- Maintained accurate and confidential records of assigned students.
- Crafted Behavioral Intervention Plans for individual students.
Family Case Manager/Children Services
NYAP
03.2023 - 09.2023
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Assessed community needs and identified resources for social and community service programs.
- Monitored program performance and outcomes for successful delivery of services.
- Collaborated with community members to develop and implement service initiatives.
Independent Contractor
01.2022 - 02.2023
- (Door Dash, InstaCart, Clean homes, Help build credit, Help build social media accounts, Help with resumes/job search
Mental Health Case Manager
Life Enhancement Services
11.2020 - 12.2021
- Supervised In-Home Support Counselor on clinical issues, casework issues and written reports for each case.
- Conducted assessments to determine individual needs and developed personalized care plan to address stated objectives.
- Recorded patient progress and treatment recommendations to be shared with medical providers, psychiatric consultants and other treating providers.
- Applied evidence-based techniques such as behavioral activation, problem-solving treatment and motivational interviewing to support behavioral interventions.
- Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.
Mental Health Case Manager
Access Ohio Mental Health
11.2019 - 11.2020
- Supervised In-Home Support Counselor on clinical issues, casework issues and written reports for each case.
- Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.
- Educated patients about common mental health and substance abuse disorders to facilitate understanding of treatment options.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Observed and monitored client behavior and responses to treatment.
Mentor Parent/Youth/Case Manager
OHIOGUIDESTONE
07.2018 - 11.2019
- Completed regular visitations to check on children, families and home environments.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Provided in-home training and support to foster parents during weekly meetings to help mitigate problems arising from child behavior.
- Checked with newly placed children frequently to support comprehensive success and assimilation.
- Created and updated systems of organization for case service plans and court reports.
Customer Service Rep/Online banking
PNC Bank
12.2017 - 06.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Bank Teller
US Bank
01.2015 - 11.2016
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Cosmetic Sales
Walgreens
11.2014 - 12.2015
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Protected store assets and inventory via loss prevention procedures.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
ECOT
Bachelors - Human Services in Child and Family Services
Purdue University
Skills
- SKILLS & ABILITIES
- Customer Service
- Troubleshooting
- Microsoft Word, Excel and PowerPoint
- Maintain and build a rapport with clients
- High Inbound/Outbound calling
- Fax and Email
- Sales inbound/outbound
- CPR/First Aid
- Case Management/ Substance abuse, Mental health, Behavioral Health
- EHR and ERM Systems
- Filing
- Scheduling
- Behavior Intervention
- Therapeutic Exercise
- Therapeutic Services
- Treatment Plans
- Positive Reinforcement
- Cognitive Behavioral Therapy
- Group Assistance
Timeline
Therapeutic Behavioral Specialist
Boundless
08.2023 - Current
Family Case Manager/Children Services
NYAP
03.2023 - 09.2023
Independent Contractor
01.2022 - 02.2023
Mental Health Case Manager
Life Enhancement Services
11.2020 - 12.2021
Mental Health Case Manager
Access Ohio Mental Health
11.2019 - 11.2020
Mentor Parent/Youth/Case Manager
OHIOGUIDESTONE
07.2018 - 11.2019
Customer Service Rep/Online banking
PNC Bank
12.2017 - 06.2018
Bank Teller
US Bank
01.2015 - 11.2016
Cosmetic Sales
Walgreens
11.2014 - 12.2015
High School Diploma -
ECOT
Bachelors - Human Services in Child and Family Services
Purdue University
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