Markita Simon
knightdale
Summary
Detail-oriented Quality Assurance Specialist with a proven track record in enhancing product reliability, ensuring HIPAA compliance, and elevating customer satisfaction through effective problem-solving.
Results-driven Quality Assurance Specialist with extensive experience in developing quality protocols and conducting thorough evaluations. Skilled in analytical thinking and root cause analysis, committed to driving process improvements and supporting organizational goals.
Dedicated Quality Assurance Specialist known for strong attention to detail and analytical skills. Experienced in collaborating with teams to optimize workflows and enhance customer satisfaction, ready to leverage expertise in maintaining high-quality standards.
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Quality Assurance Specialist
SYENRGY
Rocky Mount, NC
02.2021 - Current
- Developed and implemented quality assurance protocols to enhance product reliability.
- Conducted thorough inspections and evaluations to ensure compliance with industry standards.
- Collaborated with cross-functional teams to identify areas for process improvement.
- Trained junior staff on quality control procedures and best practices.
- Analyzed test data to provide actionable insights for product enhancements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
- Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Customer Service Representative
ACME Technology
Raleigh, NC
01.2016 - 02.2019
- Resolved customer inquiries through phone, email, and chat support channels.
- Streamlined ticketing process to enhance response time and customer satisfaction.
- Trained new representatives on company policies and effective communication techniques.
- Conducted follow-up calls to ensure resolution of customer issues and loyalty enhancement.
- Resolved patient inquiries regarding insurance coverage and benefits efficiently.
- Educated patients on healthcare services, enhancing understanding of available options.
- Maintained detailed and accurate records in electronic health systems for compliance.
- Collaborated with clinical teams to ensure seamless patient transitions and care continuity.
Education
Bachelor of Arts - SOCIAL WORK
Walden University
Minneapolis, MN02-2027
High School Diploma -
NASH COMUNITY COLLEGE
Nashville, NC01-2006
Skills
- Detail-oriented
- Quality assurance
- Analytical thinking
- Problem-solving skills
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Appointment scheduling
- Medical terminology
- Call center experience
- Claims processing
- Data entry proficiency
- Follow-up skills
- Policy adherence
- Referral coordination
- Stress tolerance
- Empathy and patience
- Record maintenance
- Healthcare industry
- Patient eligibility verification
Timeline
Quality Assurance Specialist
SYENRGY
02.2021 - Current
Customer Service Representative
ACME Technology
01.2016 - 02.2019
Bachelor of Arts - SOCIAL WORK
Walden University
High School Diploma -
NASH COMUNITY COLLEGE