Summary
Overview
Work History
Education
Skills
Timeline
Generic

Markize Henderson

Columbia,MO

Summary

Achieved high customer satisfaction by efficiently managing support requests in a fast-paced setting. Contributed to team success by aligning personal and organizational goals. Effectively resolved escalated issues, enhancing overall customer experience.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Veterans United Home Loans
Columbia, MO
01.2024 - Current
  • Managed customer inquiries through phone and email communication.
  • Provided guidance on loan products and application processes.
  • Resolved customer complaints with empathy and professionalism.
  • Maintained accurate records of customer interactions in CRM system.
  • Updated customers on application status and next steps proactively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Barista

Starbucks
Columbia
04.2022 - 01.2024
  • Crafted high-quality beverages following standardized recipes.
  • Provided exceptional customer service in a fast-paced environment.
  • Maintained cleanliness and organization of workstations and equipment.
  • Operated espresso machines and grinding tools effectively.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Handled cash transactions accurately at the register.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Operated cash registers to process customer payments.
  • Maintained calm demeanor during high-volume periods and special events.

Education

High School - undefined

Hallsville High School
Hallsville, MO
03.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Customer relations

Timeline

Customer Service Representative

Veterans United Home Loans
01.2024 - Current

Barista

Starbucks
04.2022 - 01.2024

High School - undefined

Hallsville High School