Achieved high customer satisfaction by efficiently managing support requests in a fast-paced setting. Contributed to team success by aligning personal and organizational goals. Effectively resolved escalated issues, enhancing overall customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Veterans United Home Loans
Columbia, MO
01.2024 - Current
Managed customer inquiries through phone and email communication.
Provided guidance on loan products and application processes.
Resolved customer complaints with empathy and professionalism.
Maintained accurate records of customer interactions in CRM system.
Updated customers on application status and next steps proactively.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Barista
Starbucks
Columbia
04.2022 - 01.2024
Crafted high-quality beverages following standardized recipes.
Provided exceptional customer service in a fast-paced environment.
Maintained cleanliness and organization of workstations and equipment.
Operated espresso machines and grinding tools effectively.
Collaborated with team members to ensure smooth operations during peak hours.
Handled cash transactions accurately at the register.
Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Operated cash registers to process customer payments.
Maintained calm demeanor during high-volume periods and special events.