Mark John Dipasquale Brandenburg
Seattle
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Always implementing safety protocols and procedures.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alaska Airlines
Seattle, WA
03.2024 - Current
- Assisted customers with flight inquiries, cancellations, and ticket changes to enhance service experience.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty through effective problem-solving.
- Collaborated with team members to streamline processes, improving response times for customer queries.
- Utilized reservation systems to manage bookings and provide accurate flight information to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Implemented safety protocols that significantly reduced workplace accidents and improved safety records.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Warehouse Associate
DHL Express
Los Angeles, CA
03.2021 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Followed safety protocols to maintain a secure working environment, reducing workplace hazards.
- Loaded and unloaded shipments, ensuring accurate placement of products in designated areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Shift Leader
Einstein Bros. Bagels
Los Angeles, CA
05.2019 - 03.2021
- Operated cash register, ensuring accurate transactions and efficient customer service.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Monitored inventory levels, communicated supply needs to management for timely replenishment.
- Implemented cleanliness standards across workstations, contributing to a safe dining environment.
- Resolved customer complaints promptly, improving overall satisfaction and retention rates.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Developed training materials to enhance employee onboarding experiences.
- Mentored team members to foster skill development and teamwork.
Education
High School Diploma -
Clairmont High School
San Diego, CA06.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Microsoft Excel
- Attention to detail
- Dependable and responsible
- Multitasking
- Implementing policies
Timeline
Customer Service Representative
Alaska Airlines
03.2024 - Current
Warehouse Associate
DHL Express
03.2021 - 01.2024
Shift Leader
Einstein Bros. Bagels
05.2019 - 03.2021
High School Diploma -
Clairmont High School