Mark Mapp
Dacula,Georgia
Summary
Experienced Insurance Professional with over 20 years in sales and client relations. Possesses extensive knowledge of insurance policies, the claims process, and customer service excellence. Seeking to utilize my strong communication skills and industry know-how to transition into claims. Dedicated to delivering outstanding service and efficiently resolving claims.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Field Service Agent
AAA Auto Club Group
Johns Creek, Georgia
05.2015 - Current
- Collect comprehensive information from customers before providing quotes or making suggestions.
- Develops and implements comprehensive insurance plans for clients according to their individual needs.
- Examine claims data to identify potential improvements in policyholders' protection.
- Research competitive rates and benefits offered by various providers to ensure a comprehensive understanding of the market.
- Address customer inquiries and resolve issues to ensure excellent service.
- Advises clients on the significance of safeguarding their claims history and determining suitable deductibles.
Associate Sales Manager
AIG Financial Network
Tucker, Georgia
09.2011 - 04.2015
- Trained new hires on company policies, procedures, and product knowledge.
- Identified opportunities for new business development by researching industry trends and customer needs.
- Resolved customer complaints in a timely manner while maintaining positive relationships.
- Conducted regular meetings with team members to review performance and address any issues or concerns.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Exclusive Agent (Allstate Insurance)
Mapp Insurance Agency
Decatur, Georgia
04.2000 - 10.2010
- Offered educational support regarding the claims process to customers.
- Monitored progress towards achieving goals set out in business plans for exclusive agent activities.
- Maintained accurate records of all activities related to exclusive agent operations, ensuring compliance with applicable regulations and laws.
- Organized events such as conferences, seminars and workshops aimed at increasing awareness of the services provided by exclusive agents among potential clients.
- Reviewed existing client accounts and identified areas for improvement in terms of service levels and cost savings.
Education
Criminal Justice
University of West Georgia
Carrollton, GA03-1989
Skills
- Clear Communication
- Analytical Skills
- Knowledgeable on Insurance Coverages
- Problem-solving skills
- Customer Relationship Management
- Software Proficiency
Certification
Property & Casualty Insurance License
Life & Health Insurance License 2000
Completed 40 hour Adjusters Course 2024
Accomplishments
- AAA Premier Performer 2023,2020
- AIG 2013 Southeast Region Trophy Campaign Winner, 2013 Quality of Life Pen Recipient, 2012
- 2012 Toast Masters Award – Speaker of the Year
Numerous other career awards
Timeline
Field Service Agent
AAA Auto Club Group
05.2015 - Current
Associate Sales Manager
AIG Financial Network
09.2011 - 04.2015
Exclusive Agent (Allstate Insurance)
Mapp Insurance Agency
04.2000 - 10.2010
Criminal Justice
University of West Georgia