Marko Shafik
Bay Point,CA
Summary
Self-starting business owner, sales manager and operations manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Operational Manager
CVS Pharmacy, Retail
Berkeley, CA
04.2020 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Worked directly with management, [District Manager}, and develop the carepass program department to brainstorm, discuss strategy and mitigate the enrollment issues.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Delegated 11 daily tasks to employees, streamlining daily progress and efficiency.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Business Owner
Alpha Vibes
Walnut Creek, CA
05.2021 - 03.2022
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
Administrative Coordinator
ST.JOHN ORTHODOX CHURCH
Orinda, CA
12.2019 - 09.2021
- Prepared detailed documents and reports in adherence administrative processes.
- Use Microsoft Office to write weekly bulletins, print, mail and email them to church members
- Monitored and directed incoming mail and prepared outgoing mail.
- Collaborated in timely processing of billing and accounts receivables.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
Executive Sales Manager
Karas Naturals
San Fransisco, California
01.2018 - 03.2020
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Offered new and existing customers profitable products to maintain strong territory-wide revenue.
- Forecasted sales of $5000 and set successful policies to achieve sales objectives and related metrics within timeframe.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Expanded product distribution by adding more than 2-5 leads in a day, new distribution points in region.
- Serviced 25 customers' stores accounts every month while devoting significant energy to prospecting new leads with 75% conversion rate.
Education
Associate of Science - Communication Studies
Diablo Valley College
Pleasant Hill, CA07.2022
Skills
- Management Training
- Sales Tracking
- Operational Management
- Problem Anticipation and Resolution
- Performance Monitoring and Evaluation
- Team Leadership
- Customer Service
- Workflow Optimization
Languages
Arabic
Native or Bilingual
English
Full Professional
Greek
Elementary
Timeline
Business Owner
Alpha Vibes
05.2021 - 03.2022
Operational Manager
CVS Pharmacy, Retail
04.2020 - Current
Administrative Coordinator
ST.JOHN ORTHODOX CHURCH
12.2019 - 09.2021
Executive Sales Manager
Karas Naturals
01.2018 - 03.2020
Associate of Science - Communication Studies
Diablo Valley College
hobbies
Professional Table Tennis Player. USA Rank Points 1750.
hobbies
Professional Table Tennis Player. USA Rank Points 1750.
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