Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Marko Zuza

Summary

Proven leader in customer service excellence at Dusty's Landing, adept in conflict resolution and money management. Enhanced customer satisfaction through effective problem-solving and teamwork. Skilled in data entry and communication, consistently delivering results beyond expectations. Achieved significant improvements in service efficiency and customer engagement without compromising quality.

Overview

2
2
years of professional experience

Work History

Customer Service

Dusty's Landing
07.2022 - Current
  • Provided outstanding customer service on the phone and in person.
  • Resolved customer service issues related to pricing or discounts.
  • Tended to the needs of multiple customers at once in a consistently busy environment.
  • Money management.
  • Data entry for reservations and bookings.
  • Manual work such as pumping gas, launching boats, and docking boats.

Education

High School Diploma -

Manchester High School
Akron, OH
05.2024

Skills

  • Attentive Customer Service
  • Money management
  • Problem-Solving
  • Teamwork
  • Conflict Resolution
  • Time Management
  • Leadership
  • Data Entry
  • Communication

Additional Information

I am a first-generation Serbian-American fluent in both English and Serbian. I am enrolled and plan on Attending The University of Akron in the fall for Financial Management.

Languages

Serbian
Native or Bilingual

Timeline

Customer Service

Dusty's Landing
07.2022 - Current

High School Diploma -

Manchester High School

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Marko Zuza