Mark R. Wolfe

• Conducted thorough audits of pharmacy accounts to ensure compliance with regulations and industry best practices.
• Analyzed data trends in medication usage to better manage costs of expensive medications, and suggest less expensive alternative medications.
• Delivered comprehensive reports on account performance for internal review, highlighting areas for improvement and recommending action plans.
• Consistently exceeded account management targets by cultivating strong relationships with long term care facilities: skilled nursing, assisted living, group homes, etc., understanding their needs, and offering solutions for their unique needs.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts in northeast Indiana.

• Enhanced client satisfaction with new offerings and addressing concerns promptly and providing exceptional service.
• Generated sales opportunities with upselling and cross-selling techniques door to door.
• Assisted the division manager by training new hires.
• Consistently met sales goals and developed sales skills with new hires and mentorship.

• Accomplished multiple tasks within established timeframes. Worked directly under the pharmacy general maner as well as the director of pharmacy operations. .
• Grew the pharmacy footprint in serving long term care facilities in northern Indiana and northwest Ohio.
• Promoted to Regional Sales Manager and led a sales team in Indiana, Iowa, Michigan and Ohio to achieve growth with new acquisitions serving long term care facilities.
• Ultimately promoted to a National Accounts Manager working an eight state territory in the midwest in long term health care. Teaming with local pharmacies and sales teams to secure business with regional and national chains of LTC operators.

• Called on various physicians and physician groups to sell company's line of biological products. These consisted of vaccines for infants, children and adults requiring me to call on pediatricians, family practice doctors; as well as other products used to treat superficial urinary bladder cancer. This required a more sophisticated approach calling on urologists and oncologists.
• Consistently achieved sales numbers and was awarded divisional Hall of Honor sales rep of the year in 1992.
• Successfully helped launch the bladder cancer product as on e of the top ten sales reps nationwide within Connaught Labs.
• Attended numerous regional and national trade shows due to that success.

I actually started my banking career as a teller in a neighborhood branch location. I then moved to the Card Center in the headquarters in downtown Indianapolis. There I called on regional banks in the St Louis, Missouri area managing their portfolio of delinquent credit card holders. I worked with those agent banks to grow their services, and reduce the outstanding balances. I then returned to branch banking division as a management trainee, assistant manager, and branch manager. Those positions were all in the Indianapolis area. In 1988 INB acquired a distressed bank in the Fort Wayne, IN area and they needed someone that knew INB banking services and also knew the Fort Wayne area. Since Fort Wayne was my hometown I was promoted to take the position and moved to Allen county.

I managed a local branch and also called on the other three locations to instruct their staffs on selling INB banking services.