MELISSA DUNWORTH

HENDERSON,NV

Summary

Goal-oriented manager with distinguished experience in medical industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Accomplished Sales Manager offering 20 years of experience developing and maximizing pharmacy sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.

Overview

years of professional experience

Work History

Pharmacy Account Manager

Assist Care Pharmacy

04.2006 - Current

Collaborated with healthcare providers to optimize patient care, facilitating medication therapy management services.
Developed strategies to acquire new business, using market research and competitive analysis to identify potential clients.
Maximized customer loyalty by addressing concerns promptly and offering resolutions that met both client and company goals.
Improved patient satisfaction by efficiently managing pharmaceutical accounts and providing personalized service.
Spearheaded process improvements initiatives within the department, resulting in streamlined workflows and reduced operational costs.
Managed approximately 30 incoming calls, emails and faxes per day from customers.

Education

No Degree - Undergraduate Courses

College of Southern Nevada

Las Vegas, NV

Cosmetology - Cosmetology

Euphoria Institute

Henderson, NV

08.2013

Skills

Customer Relationship Building
Pharmaceutical knowledge
Teamwork and Collaboration
Territory Management
Customer Service
Time Management

Problem-solving abilities
Multitasking Abilities
Reliability
Attention to Detail
Effective Communication
Goal Setting and Achievement

Timeline