Mark (Tony) Angiola

• Evaluate potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
• Actively contribute ideas during strategy sessions that resulted in preventing duplicate work on cases.

• Foster supportive learning environment, facilitating peer-to-peer tech tutoring sessions with Attorneys in the firm as needed.
• Perform nightly maintenance consisting of driver updates, malware scan, registry checks, misc COTS updates, and encrypted backups.
• Manage website with wordpress
• Manage phone and fax network with NEXTIVA
• Manage Office 365 users. Performed annual offload maintenance and general troubleshooting.
• Remote work experience from Co. to Va.
• Experience with PCLaw, LEAP, Quickbooks and CPI (Computer Packages Inc.) Trademark software.
• Experience in building network cable installations leading a team.
• Manage office faxes via NEXTIVA
• Manage office printers (2) Xerox WorkCentre Altalink C8055 and Versalink C605S. Maintained various desktop HP printers.
• Troubleshoot all I.T. issues including Windows, Mac, Server, iPhone and Android phones.

• Assessed project milestones and team performance to ensure on-task wire installations.
• Advocated for continuous integration and educated team members on applying latest security best practices to clients.
• Developed transparent communication methods and utilized motivational leadership techniques to establish a positive work atmosphere within the technical team. Fostered collaboration, leading to enhanced idea sharing and problem resolution.
• Utilized detailed analysis to identify system vulnerabilities and recommended state-of-the-art routers and VPN's such as Sonicwall with Net-Extender VPN.
• Attended BNI meetings to give presentations about the advantages of the business.

• Collaborated with SpyGuys and Knight Point Systems as a sub contractor, specializing in the installation of video security systems.
• Deployed remote security systems for various restaurants including Vapiano and Five Guys Burgers across different cities such as Arlington VA, Manassas VA, and Washington DC.
• Delivered comprehensive tech support and conducted client training sessions for implemented systems.
• Provided support to clients in burning event CDs for law enforcement needs.
• Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Consistently kept up with DCJS registration requirements on an annual basis.

Training

• Oversaw the training and performance of 6 temporary workers, resulting in notable enhancements to productivity levels during the manual testing phase for diverse AOL content pages.
• Provided training to new QA engineers on automation script design
• Created and facilitated training on quality control procedures.
• Developed strategies to promote and organize training initiatives aimed at enhancing product quality by improving communication and incentivizing employees.

Management

• Successfully oversaw quality control programs targeting time management for AOL creative teams, resulting in notable improvements in meeting and occasionally surpassing project deadlines.
• Managed a team responsible for measuring, testing, and analyzing data related to ad serving processes resulting in improved quality and relevance of served ads.

• Resulted in improved online connectivity by resolving modem string issues for clients.

Testing

• Successfully executed and managed daily operations for running automated scripts with a focus on accuracy.
• Devised and implemented sampling procedures for the design and development of forms and instructions used to record, evaluate, and report high-quality data.
• Designed and implemented automated scripts for testing impressions
• Designed and executed test cases to ensure the reliability and quality of production ad serving methods
• Proficiently handled a diverse range of responsibilities within quality control engineering field covering design aspects, incoming material inspection and selection process along with product evaluation metrics to ensure reliability. Also contributed to inventory management and software development initiatives
• Conducted analysis of statistical data and product specifications to establish proposed standards for quality and reliability.