Markus McAllister
Baltimore,MD
Summary
Ramp operations professional with 3+ years of experience in airport safety, team leadership, and emergency response. Strong attention to detail, problem solving, and operational safety.
Overview
4
4
years of professional experience
Work History
Ramp Agent Supervisor
Prime Flight
Baltimore, MD
06.2026 - 08.2026
- Led crisis response efforts during emergencies to ensure swift resolution of issues.
- Ensured compliance with airport and company safety standards through vigilant monitoring of procedures.
- Supported ramp agents during aircraft loading, unloading, and pushback operations at Prime Flight.
- Supported subordinate staff in daily duties to enhance operational effectiveness.
- Organized work schedules for ramp agents according to airline needs.
- Identified departmental improvement areas and implemented corrective actions to enhance workflow.
- Responded to alarms and followed emergency procedures across property areas.
- Monitored premises and reported suspicious activity to site management.
Ramp agent
Southwest Airlines
Dallas, Texas
07.2022 - 12.2025
- Followed safety rules and airport procedures across active ramp areas.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Prepared detailed reports summarizing activities performed during shift.
- Documented member concerns and tracked case files.
- Prepared meeting notes for collective bargaining sessions.
- Strengthened negotiation efforts by connecting union representatives with management between the union and management during negotiations.
- Investigated complaints of unfair labor practices by employers.
Education
High School Diploma -
Woodlawn Highschool
Baltimore, MD05-2014
Some College (No Degree) - Psychology
Baltimore City Community College
Baltimore, MDSkills
- Safety management
- Emergency response
- Risk assessment
- Schedule management
- Workflow optimization
- Team leadership
- Decision making
- Attention to detail
- Critical thinking
- Labor relations
- Problem solving
- Operational safety
Timeline
Ramp Agent Supervisor
Prime Flight
06.2026 - 08.2026
Ramp agent
Southwest Airlines
07.2022 - 12.2025
High School Diploma -
Woodlawn Highschool
Some College (No Degree) - Psychology
Baltimore City Community College