Markus Reid
Lehi,UT
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Demonstrated success in assisting healthcare professionals with patient care and administrative tasks. Proven track record of utilizing effective communication and organizational skills. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinical Support Specialist
Forward Health
Draper, UT
11.2024 - Current
- Streamlined communication channels between departments to ensure timely resolution of customer inquiries.
- Managed responses to customer requests, ensuring accurate and timely information about products and services.
- Acquired comprehensive understanding of products to facilitate personalized recommendations for diverse customer profiles.
- Fostered trust and rapport with patients, resulting in positive client feedback and improved retention.
- Engaged with team members to create and refine best practices aimed at ensuring uniformity in patient experiences.
Pest Control Technician
Beeline Pest Control
Layton, UT
05.2022 - 11.2024
- Maintained accurate records of all pest control activities including customer reports and invoices.
- Developed effective strategies for controlling rodent populations through trapping, baiting, and exclusion methods.
- Conducted follow-up visits to ensure complete elimination of pests.
- Sprayed different chemical solutions, powders and gases in client premises according to pest types.
- Informed clients of various solutions and methods for exterminating pests by using industry knowledge.
Student Vaccine Nurse
Medx Staffing
11.2021 - 03.2022
- Applied effective communication techniques when interacting with patients and families.
- Demonstrated the ability to work independently as well as part of a team environment.
- Assisted in providing patient care, including administering medications and treatments.
- Responded quickly and effectively to changes in condition or response to treatment.
- Maintained accurate records for each patient encounter according to established standards.
Financial Aid Officer
Independence University
11.2020 - 08.2021
- Coordinated outreach activities designed to inform prospective families about available options for financing higher education costs.
- Analyzed student data to determine eligibility for federal and state aid programs.
- Developed and implemented financial aid policies, procedures, and regulations to ensure compliance with federal and state regulations.
- Processed tuition refunds according to established guidelines.
- Maintained accurate records of all transactions related to student accounts.
Donor Center Technician/Phlebotomist
Grifols Biomat USA
05.2019 - 11.2020
- Managed the storage of blood components according to established guidelines.
- Implemented new methods for streamlining existing processes to improve efficiency.
- Facilitated communication between team members by providing timely updates.
- Utilized strong interpersonal skills to build relationships with donors and coworkers.
- Performed accurate data entry into computer systems while ensuring compliance with HIPAA regulations.
Skilled Worker
Ancon Marine
03.2018 - 10.2018
- Transferred supplies and equipment between storage and work areas by hand or by cart.
- Managed multiple tasks simultaneously while meeting all deadlines, displaying proficiency in time management techniques.
- Assisted coworkers with various projects, showcasing collaborative attitude and flexibility.
- Gathered equipment, tools, and materials to use on projects or at work sites.
- Eliminated possible hazards from work areas before operating equipment.
Customer Service Representative
AAA NCNU
10.2016 - 02.2018
- Maintained a high level of professionalism when dealing with difficult customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Resolved customer complaints promptly and efficiently.
Store Associate
Old Navy
09.2015 - 11.2016
- Greeted customers and answered questions, assisting with needs and finding items.
- Provided excellent customer service, demonstrating strong interpersonal and communication skills.
- Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail.
- Performed general store maintenance for clean store appearance.
- Labeled, tagged, and sorted merchandise for sale.
Customer Contact Specialist
Aptive Environmental
04.2016 - 10.2016
- Utilized problem-solving techniques to identify the root cause of customer concerns and create effective solutions.
- Ensured compliance with applicable regulations related to customer contact activities.
- Responded promptly to customer inquiries through multiple channels including telephone, email, text messages, and social media platforms.
- Managed workflow within established timelines while maintaining quality standards.
- Collaborated with cross-functional teams to ensure prompt resolution of escalated customer issues.
Public Records Clerk
Smith County
11.2015 - 02.2016
- Answered phones in a professional manner and addressed inquiries promptly.
- Operated office equipment including computers, printers, copiers, scanners.
- Performed administrative tasks such as filing, photocopying, faxing, mailing, and scheduling appointments.
- Provided excellent customer service to ensure satisfaction.
- Utilized problem solving skills to resolve customer complaints quickly.
Retail Associate
Lids
06.2015 - 02.2016
- Assisted customers with locating items and finding prices.
- Provided excellent customer service and support to customers in a fast-paced retail environment.
- Helped fellow team members complete tasks and exceed expectations set by store management.
- Operated cash register accurately and efficiently while processing payments from customers.
- Utilized problem-solving skills to resolve customer inquiries or complaints in an efficient manner.
Education
Bachelor's - Nursing
Eagle Gate College
Layton, UT01-2021
undefined
Gilmer High School
05-2012
Skills
- Effective leadership
- Effective problem resolution
- Proficient in Spanish
- Effective communication
- Management
- Strong focus on accuracy
- Cross-functional teamwork
- Accounting
- Effective customer service under pressure
Certification
CPR/First Aid
Timeline
Clinical Support Specialist
Forward Health
11.2024 - Current
Pest Control Technician
Beeline Pest Control
05.2022 - 11.2024
Student Vaccine Nurse
Medx Staffing
11.2021 - 03.2022
Financial Aid Officer
Independence University
11.2020 - 08.2021
Donor Center Technician/Phlebotomist
Grifols Biomat USA
05.2019 - 11.2020
Skilled Worker
Ancon Marine
03.2018 - 10.2018
Customer Service Representative
AAA NCNU
10.2016 - 02.2018
Customer Contact Specialist
Aptive Environmental
04.2016 - 10.2016
Public Records Clerk
Smith County
11.2015 - 02.2016
Store Associate
Old Navy
09.2015 - 11.2016
Retail Associate
Lids
06.2015 - 02.2016
undefined
Gilmer High School
Bachelor's - Nursing
Eagle Gate College