MARLA Calvin
Port Lavaca,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level travel advisor position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
City Carrier
United States Post Office
05.2020 - Current
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Delivered packages and mail to business and people in local area.
- Picked up outgoing mail from letter boxes and in person from customers.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Distributed mail on foot to residences and businesses, delivering to approximately 130 customers per shift
Relief Operator
Dairy Farmers Of America
07.2011 - 02.2015
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Provided on-the-job training to newly hired workers and team members.
- Performed inspections and routine maintenance on equipment.
- Set up machines to start production cycles and controlled machine settings.
- Drafted reports detailing machine production outputs and material quantities.
- Kept accurate records of defective units or products.
- Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.
Hotel Booking Agent
Motor Inn
06.2004 - 10.2005
- Provided high level of customer service to each person by engaging and using active listening and effective interpersonal skills.
- Managed approximately over 200 online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Sociology
Texas State University
San Marcos, TXSome College (No Degree) - Teacher Education
Blinn College
Schulenburg, TXSkills
- Customer Needs Assessments
- Cargo Handling
- Inspecting Goods
- Workflow Processes
- Travel Accommodations
- Client Relationships
- Scheduling
- Incident Reporting
- Written and verbal communication
Timeline
City Carrier
United States Post Office
05.2020 - Current
Relief Operator
Dairy Farmers Of America
07.2011 - 02.2015
Hotel Booking Agent
Motor Inn
06.2004 - 10.2005
Sociology
Texas State University
Some College (No Degree) - Teacher Education
Blinn College