Open To Work
MARLA CARVAJAL
Las Vegas
Summary
Results-oriented merchandise operations leader with expertise in inventory management, team leadership, and strategic planning. Proven track record in enhancing customer engagement through high-value client relationships and executing impactful sales events. Strong communication and problem-solving skills enable effective navigation of complex retail environments.
Overview
21
21
years of professional experience
Work History
Manager of Merchandise Operations
Saks Fifth Avenue
LAS VEGAS
11.2025 - Current
- Led a multi-functional team of operations and general office associates, consistently achieving store KPIs.
- Orchestrated end-to-end logistics for inventory management, ensuring seamless operations and pricing accuracy.
- Resolved complex customer service issues through collaboration with office team, implementing effective solutions to enhance customer satisfaction.
Merchandise Operations Associate
Saks Fifth Avenue
LAS VEGAS
07.2022 - 10.2025
- Directed logistics for inbound/outbound shipments and inventory control, ensuring 100% floor readiness.
- Utilized data analytics and promotional calendars to uphold pricing accuracy and facilitate successful high-profile sales events.
- Collaborated with Asset Protection to monitor inventory exceptions, identifying and resolving shortages to safeguard store profitability.
Client Development Manager
Saks Fifth Avenue
LAS VEGAS
02.2020 - 06.2022
- Managed a $9M annual portfolio and a team of top-tier associates, driving operational excellence through KPI management.
- Spearheaded sales strategies by coaching teams on digital clienteling and omni-channel integration to enhance client engagement.
- Elevated customer experience through tailored service, leveraging strategic recruiting and performance management.
Beauty and Women's Shoes Department Manager
Saks Fifth Avenue
SAN DIEGO
01.2007 - 01.2020
- Directed high-volume departments, generating $6.5M+ annually, consistently exceeding prior-year growth.
- Managed recruitment, training, performance management, and career development, fostering a culture of growth and engagement.
- Orchestrated corporate and brand events, ensuring successful execution and alignment with brand goals.
Sales Associate Fragrances and SK-II
Saks Fifth Avenue
SAN DIEGO
01.2005 - 01.2007
- Cultivated high-value client relationships through personalized appointment booking and relationship management.
- Developed strong vendor partnerships, leveraging promotional opportunities to exceed sales goals and enhance product visibility.
Education
Chula Vista, CA -
Southwestern Community College
Chula Vista, CA01-1995
Skills
Languages
Fluent in English and Spanish
Languages
Spanish
Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$60000/yr - $200000/yrTimeline
Manager of Merchandise Operations
Saks Fifth Avenue
11.2025 - Current
Merchandise Operations Associate
Saks Fifth Avenue
07.2022 - 10.2025
Client Development Manager
Saks Fifth Avenue
02.2020 - 06.2022
Beauty and Women's Shoes Department Manager
Saks Fifth Avenue
01.2007 - 01.2020
Sales Associate Fragrances and SK-II
Saks Fifth Avenue
01.2005 - 01.2007
Chula Vista, CA -
Southwestern Community College