Meg Mundorff
Fremont,CA
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
26
26
years of professional experience
Work History
Manager of Merchandise Operations
Neiman Marcus, Palo Alto
01.2021 - Current
- Oversee Optimum Support Team of 24 direct reports managing shipping and receiving, order picking, scheduling, supply requisition, and inventory control. Oversee cash office functions including daily deposit, client advisor bookings, and billing disputes.
- Created a cross training program for OST team members to increase efficiency and to enable team members to become more self-sufficient.
- Moved team performance up rankings in company COR report.
- Self-motivated, with a strong sense of personal responsibility.
- Works effectively in fast-paced environments.
Business Manager
Bloomingdales, Palo Alto
01.2018 - 01.2020
- Managed Home Store, Customer Service, Bridal Registry
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Achieved 101% of sales plan for 2018-2019.
- Managed Intimate Apparel, Dresses, New View Designer, Young World.
- Achieved 105% of sales and met New Account goals for 2016-2017 goals.
Assistant Store Manager
Neiman Marcus Last Call, Milpitas, California
01.2010 - 01.2016
- Performed MOD functions. Manager for Accessories, Jewelry, Ladies Shoes, and Fine Apparel, Men's and Home.
- Oversaw associate scheduling, timekeeping, hiring.
- Over saw Cash Office and Sales Audit functions. Key holder, alarm call manager.
- People Development. Coached selling associates and leads to next level for promotion.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Accessories Manager
Neiman Marcus Last Call, Milpitas, California
01.2010 - 01.2015
- Managed Accessories department including Women’s Shoes, Handbags, and Precious Jewelry.
- Coached associates to achieve selling, clienteling, outreach and new account goals while keeping customer service a priority.
- Set selling floor and managed events such as shoe and handbag new arrivals and precious jewelry trunk shows.
- Communicated needs of the department to buying offices and senior management.
- Fall 2014 achieved 105.9% of sales plan, department exceeded clientele and new account goals.
- Achieved 150% of Precious Jewelry Trunk show Sept 2015.
Event Inventory
The Kidney Trust, Burlingame, California
01.2009 - 01.2010
- Prepared medical supplies for shipment to health fair screenings for non-profit organization with the goal of screening participants’ eGFR reading to detect chronic kidney disease.
- Performed entry of screening records and Financial Assistance Program grant applications. Maintained inventory of medical supplies.
Customer Service Manager
Neiman Marcus, San Francisco, California
01.2005 - 01.2009
- Managed customer service counter. Fielded high volume of customer and selling associate calls and resolved issues. Supervised PBX switchboard department. Held responsibility for the cash office and more than 100 POS cash registers, auditing daily for overages and shortages, tax exemptions, and billing errors. Oversaw promotion of new accounts. Conducted regular presentations communicating details of new accounts promotions and store policy changes for selling associates and managers. Assisted in new hire training.
- Contributed to store achievement of top new account opening status in 2007, number two status in 2008.
- Facilitated one of the largest one item sales in store history at more than $1,000,000 value.
- Earned awards for expense control, including salary and store expenses in 2007 and 2008.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Inventory Control
Neiman Marcus
01.1999 - 01.2005
- Performed monthly audits of store purchase journals for 12 selling departments. Reported shipment shortages, over-bookings and billing errors. Oversaw Sent and Not Received and Daily Transfer Journal reports issued between store and 33 locations across country. Facilitated merchandise handling on receiving dock, overseeing price change system and alerting department managers of price changes, returns to vendor, transfers and new receipt issues.
- Identified more than $250,000 in transfer booking errors from main warehouse to store location, avoiding major inventory shortage.
Education
Deaf Education
Indiana University, Bloomington
Bloomington, INSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Manager of Merchandise Operations
Neiman Marcus, Palo Alto
01.2021 - Current
Business Manager
Bloomingdales, Palo Alto
01.2018 - 01.2020
Assistant Store Manager
Neiman Marcus Last Call, Milpitas, California
01.2010 - 01.2016
Accessories Manager
Neiman Marcus Last Call, Milpitas, California
01.2010 - 01.2015
Event Inventory
The Kidney Trust, Burlingame, California
01.2009 - 01.2010
Customer Service Manager
Neiman Marcus, San Francisco, California
01.2005 - 01.2009
Inventory Control
Neiman Marcus
01.1999 - 01.2005
Deaf Education
Indiana University, Bloomington
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