Kenneth Charles Stroud
Hoffman Estates,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level bank teller position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Merchandise and General Operations Manager
Dollar Tree
Hoffman Estates, IL
01.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Balance tills and count safe while making our nightly deposits handling large sums of money at a time.
Warehouse Forklift Operator
Global CFS
Elk Grove Village, IL
09.2023 - 01.2024
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded materials and goods at designated locations for best project availability.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Reduced product damage by performing routine forklift maintenance and safety checks.
Delivery Driver and Cashier/pic
Jimmy John’s
Hoffman Estates, IL
05.2023 - 09.2023
- Made effective use of our pos system handling cash and making orders in a timely manner
- Making and delivering orders
- As a pic I would have to handle cash and balance our drawers and make nightly deposits
- Keep a clean work environment to osha regulations
Retail Sales Associate Cashier
Dollar Tree
Hoffman Estates, IL
10.2022 - 04.2023
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Assisted customers by answering questions and fulfilling requests.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
Education
Highschool Diploma -
Barrington High School
Barrington, IL05.2023
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Employee relations and conflict resolution
- Staff Training
- Staff Management
- Inventory Management
- Management
- Client Relationships
- Health and safety compliance
- Cash handling
Accomplishments
With myself and my staff working together My store won top gun in our district being a top 3 store in customer satisfaction and sales.
Timeline
Merchandise and General Operations Manager
Dollar Tree
01.2024 - Current
Warehouse Forklift Operator
Global CFS
09.2023 - 01.2024
Delivery Driver and Cashier/pic
Jimmy John’s
05.2023 - 09.2023
Retail Sales Associate Cashier
Dollar Tree
10.2022 - 04.2023
Highschool Diploma -
Barrington High School