Marla Dean
Omaha,NE
Summary
Highly qualified medical research professional skilled in all aspects of clinical trial coordination, protocols and participant relationships. Experienced in both medical and clinical research environment. Demonstrate strong working knowledge of ICH-GCP, company standard operating procedures, regulatory guidelines, protocols and monitoring guidelines.
Overview
13
13
years of professional experience
Work History
Clinical Research Coordinator
Threewire (Pfizer Pharmaceuticals) contract
Minneapolis, MN
08.2020 - Current
- Accurately follow site procedures and ensure regulatory compliance
- Maintained working knowledge of and ensured compliance with applicable ICH-GCP guidelines,local regulatory requirements and study specific protocol
- Communicate professionally with internal and external teams
- Recruitment of subjects for studies, including educating the subject on study
- Timely completion of data entry and query resolution
- Monitored subject enrollment and tracked dropout and or screenfail details
- Gathered and reviewed study data.
- Conducted screening interviews to determine eligibility of possible subjects.
- Educated participants on studies and anticipated outcomes.
- Reviewed CRFs for completeness and accuracy before database entry.
Dermatology Surgical Coordinator
Atlanta Dermatology and Surgery Consultants
Atlanta, GA
01.2020 - 07.2023
- Surgery liaison for three Dermatologists (Moh's surgeons)
- Insurance verification and patient educator
- Pre and post op care planning
- Schedule surgery and test for designated physicians and sites
- Notify the patient of any deductible and co-insurance payments that may be due prior to procedure
- Fax consent forms to appropriate facilities prior to surgeries
- Adhere to HIPAA standards and guidelines
Front Desk Coordinator
Stephen and Chris Kelly, M.D.
Birmingham, AL
07.2013 - 12.2015
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Processed patient payments and scanned identification and insurance cards.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Informed patients of financial responsibilities prior to rendering services.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Education
Real Estate License - Real Estate
Real Estate Express
07.2020
Skills
- Research Experience
- Disease Research
- Enrollment Coordination
- Protocol Review
- Quality Assurance
- Documentation Management
- Scheduling Proficiency
- Schedule Coordination
- Trial Oversight
- ALL computer skills, excel, powerpoint, outlook
Timeline
Clinical Research Coordinator
Threewire (Pfizer Pharmaceuticals) contract
08.2020 - Current
Dermatology Surgical Coordinator
Atlanta Dermatology and Surgery Consultants
01.2020 - 07.2023
Front Desk Coordinator
Stephen and Chris Kelly, M.D.
07.2013 - 12.2015
Real Estate License - Real Estate
Real Estate Express