Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marla Galati

MANAGER
Mastic Beach,NY

Summary

Detail-oriented assistant store manager with expertise in staff management and customer service. Proven track record of enhancing operational efficiency and customer satisfaction through strategic planning and data analysis. Skilled in mentoring teams and optimizing workflows to drive sales and achieve organizational goals.

Overview

11
11
years of professional experience

Work History

ASSISTANT STORE MANAGER

Talbots Outlet
Deer Park, US
09.2015 - Current
  • Managed daily operations, including shift scheduling and task assignments.
  • Resolved customer complaints efficiently while ensuring high-quality service.
  • Handled all customer inquiries in a timely and professional manner.
  • Provided training and mentoring to enhance employee knowledge and skills.
  • Maintained an organized store environment to promote health and safety.
  • Assisted with staff training on internal operational functions.
  • Supported recruitment efforts to hire and retain top talent.
  • Directed employee tasks to improve time management and enhance customer experiences.

Education

BACHELOR OF BUSINESS -

Dowling College
Oakdale, NY, US

PARALEGAL CERTIFICATE -

Suffolk County Community College
Brentwood, NY, US

MASTER OF BUSINESS ADMINISTRATION (M.B.A.) - GENERAL MANAGEMENT

Dowling College
Oakdale, NY, US

ASSOCIATE IN SCIENCE (A.S.) -

Suffolk County Community College
Brentwood, NY, US

Skills

  • Supply chain management
  • Sales operations
  • Cost control
  • Order management
  • Strategic planning
  • Performance goals
  • Budget management
  • Customer service excellence
  • Staff supervision
  • POS systems management
  • Team leadership
  • Time management strategies
  • Employee scheduling
  • Inventory procurement

References

Available upon request

Timeline

ASSISTANT STORE MANAGER

Talbots Outlet
09.2015 - Current

BACHELOR OF BUSINESS -

Dowling College

PARALEGAL CERTIFICATE -

Suffolk County Community College

MASTER OF BUSINESS ADMINISTRATION (M.B.A.) - GENERAL MANAGEMENT

Dowling College

ASSOCIATE IN SCIENCE (A.S.) -

Suffolk County Community College
Marla GalatiMANAGER