Marla Francis
Rutherfordton,NC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Secretary
Broad River Homes, LLC
08.2023 - Current
- Helped with administrative task such as answering phone calls, managing emails, organizing paperwork, and keeping up with employees hours.
- Kept fully functional office equipment and well-organized supplies to boost office productivity.
- Kept tract of expenses and kept accounting records on spreadsheets.
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Restaurant Team Member
Chick-fil-A
11.2021 - 04.2023
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Participated in regular training sessions to stay up-to-date on menu offerings and company policies, leading to improved job performance.
FFA Officer
Chase High School
08.2017 - 06.2020
- Enhanced communication skills by collaborating with fellow FFA officers and advisors to organize successful events.
- Increased member engagement by consistently promoting opportunities for involvement in various agricultural activities.
- Strengthened leadership abilities through the planning and execution of chapter meetings, conferences, and workshops.
- Improved public speaking capabilities through regular presentations at FFA functions and community events.
- Assisted in the growth of local agriculture programs by partnering with schools to provide educational resources and materials.
Education
Associate of Applied Science - Business Administration
Isothermal Community College
Spindale, NC12.2023
High School Diploma -
Chase High School
Forest City, NC05.2021
Skills
- Customer Service
- Office Administration
- File Management
- Business Correspondence
- Managing Purchasing Activities
- Verbal and Written Communication
- Keyboarding Skills
- Organization
- Project Management
- Administrative Support
Timeline
Secretary
Broad River Homes, LLC
08.2023 - Current
Restaurant Team Member
Chick-fil-A
11.2021 - 04.2023
FFA Officer
Chase High School
08.2017 - 06.2020
Associate of Applied Science - Business Administration
Isothermal Community College
High School Diploma -
Chase High School
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