Marla Kearns
Maysville,KY
Summary
I have been out of the working field for sometime. I have a deep passion for people/patients. I graduated with an associates degree. I wanted to continue my education in the medical field, with possible office management, unfortunately the timing was not feasible. An opportunity came available in a general surgeons office for management. I was offered the position. I was so excited to be able to bring my passion to life. I always put the well being of the patients first. I was dedicated, dependable, compassionate and always eager to work to the best of my potential. Having raised three very successful children and experiencing empty nest syndrome, I have decided to go back to work.
Overview
7
7
years of professional experience
Work History
Maysville Surgical Associates
Maysville Surgical Associates
05.2005 - 06.2012
- Developed strong patient relationships with new and existing patients.
- Increased patient satisfaction by resolving complex issues and providing exceptional service at all times.
- Greeted patients and offered assistance for increased patient satisfaction.
- Managed patient relations through communication and helpful interactions.
- Listened to patients needs and desires to identify and recommend optimal products.
- Developed and implemented policies and procedures.
- Responded to calls, emails, complaints and queries that patients may have had.
- Provided information on any updates to the patient, regarding their procedures.
- Scheduled surgeries according to surgeons availability and the patients medical condition.
- Informed patient(s) of all necessary instructions that may be needed for surgery.
- Scheduled all preoperative test required for surgery.
- Followed up on all patients tests results prior to their scheduled surgery and discussed with surgeon.
- Precerted all test and surgical procedures.
- Filed, collected and organized pre and post operative data for reference.
- Sorted and distributed incoming and outgoing mail.
Education
Associates Of Science - Medical Assisting
Maysville Community And Technical College
Maysville, KY08.2004
Skills
- Preparing reports
- Data Entry
- Computer competencies
- Patient Relationship Management
- Courteous and Professional
- Oral communication
- Practice Management
- Calendar Management
- Record and File Management
- Computer Skills
- Patient Evaluation
- Policy Implementation
- New Hire Training
- Decision-Making
- Patient Assistance
- Multitasking Abilities
- Honest and Dependable
- Excellent Written and Verbal Communication
- Friendly and Helpful
- Team Collaboration
- Task Prioritization
Certification
- Certified Pharmacy Technician from U.S. Career Institute
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Maysville Surgical Associates
Maysville Surgical Associates
05.2005 - 06.2012
Associates Of Science - Medical Assisting
Maysville Community And Technical College
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