Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marla Ketchum

Waco,TX

Summary

Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.

Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.

Overview

5
5
years of professional experience
1
1
Certificate
1970
1970
years of post-secondary education

Work History

Customer Service Cashier

Circle K
Waco, Texas
07.2024 - 05.2025
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Processed credit card transactions accurately and efficiently.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Greeted customers and provided friendly customer service.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.

Customer Service Representative/produce manager/

Jubilee food market
Waco, TX
09.2022 - 02.2024
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Caregiver

Visiting Angles
Waco, Tx
08.2020 - 08.2021
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.

Education

Texas Food Handler Card -

5-STAR Certification
Plano, TX

Skills

  • Customer service
  • Cash handling
  • Inventory management
  • Customer feedback analysis
  • Upselling techniques
  • Relationship building
  • POS system operation
  • Cash register operation
  • Basic math
  • Up-selling techniques

Certification

Texas Food Handler Card, 06/12/25, 06/11/27, 234, 5-STAR Certification, LLC

Timeline

Customer Service Cashier

Circle K
07.2024 - 05.2025

Customer Service Representative/produce manager/

Jubilee food market
09.2022 - 02.2024

Caregiver

Visiting Angles
08.2020 - 08.2021

Texas Food Handler Card -

5-STAR Certification

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