MARLA ROBINSON
Tomball,Tx
Summary
Skilled Retail Manager and Optician with expertise in eyewear fitting and customer service. Specializes in interpreting prescriptions, managing inventory, and educating patients on lens care. Resolves customer complaints efficiently while upholding safety and cleanliness standards. Drives sales through strategic product recommendations and meticulous transaction record-keeping.
Overview
2
2
years of post-secondary education
25
25
years of professional experience
Work History
Eyewear Consultant
Myeyedr
Tomball, Texas
11.2021 - 04.2026
- Consulted patients on frame selection, lens options, and style preferences at MyEyeDr.
- Explained vision plans, copays, and eyewear benefits using MyEyeDr insurance guidelines.
- Measured bridge width, pupillary distance, and frame fit for accurate eyewear orders.
- Educated patients on lens care, frame handling, and product features at MyEyeDr.
- Processed eyewear orders through MyEyeDr systems and verified prescription details.
- Processed payments accurately using cash registers or point-of-sale systems.
- Resolved customer complaints in a timely manner while maintaining excellent customer service.
- Attended training sessions regularly in order to stay up-to-date on new products or services offered by the company.
- Conducted fittings for contact lenses and glasses according to manufacturer guidelines.
- Advised clients on current fashion trends in eyewear styles and colors.
- Developed promotional materials such as brochures, flyers, and posters advertising different eyewear products.
- Monitored sales activities to ensure compliance with company standards.
- Collaborated with optometrists or ophthalmologists when fitting lenses or frames.
- Analyzed customer feedback data to identify areas of improvement within the store's operations.
- Conducted daily inventory of stock and restocked shelves.
- Created detailed reports on store performance metrics including sales volumes, profits, losses.
- Measured pupillary distances, segment heights, lens base curves and frame size for eyeglasses fabrication.
- Fostered relationships with suppliers to secure competitive pricing for eyewear products.
- Demonstrated the use of optical equipment such as lensometers and edging machines.
- Maintained inventory and optical retail area to provide safe, clean, organized and inviting environment for patients and practice.
- Followed-up on patient progress of adapting to dispensed eyewear and performed adjustments and repairs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Facilitated special orders for customers seeking specific eyewear items. or called other stores to find desired items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Optician
Child and Family Eye Care
The Woodlands, Tx
01.2011 - 01.2019
- Fit eyeglass frames for children and families at an eye care clinic.
- Measure pupillary distance and frame alignment for custom fitting.
- Educate patients on lens options, frame care, and wear instructions.
- Assist customers with selecting frames and lenses that best suited their needs.
- Fit eyeglass frames for children and families at eye care clinic.
- Dispensed contact lenses upon completion of the fitting process.
- Adjust lenses, nose pads, and temples for proper comfort.
- Repaired and adjusted frames to meet customer needs.
- Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Inspected finished eyeglasses to conform to the company's quality check process and verified proper fit to customer satisfaction.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Instructed customers on how to care for, insert and remove contact lenses.
- Calculated measurements for eyewear using optical measuring devices.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Tracked patient progress with new lenses or frames to ensure comfort and address any concerns proactively. while wearing new lenses or frames.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
- Resolved customer complaints by investigating issues and making adjustments or repairs to eyewear for enhanced satisfaction.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Maintained accurate records of all transactions in the computer system.
- Maintain inventory of frames, lenses, and optical supplies.
- Placed orders for stock from suppliers based on current inventory levels. from suppliers based on customer orders.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Managed payment processing for customer purchases accurately and promptly. for products purchased by customers.
- Participated in continuing education courses related to optometry technology advances.
- Educate patients on lens options, frame care, and wear instructions.
- Conducted follow-up calls to ensure customer satisfaction with each purchase.
- Adjust eyewear for proper fit and comfort level.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Maintained records of prescriptions, orders and payments.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
- Repaired and adjusted frames to meet customer needs.
- Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
Owner/Artist
Creative Design
Tomball, Tx
Current - 01.2013
- Directed Creative Design client consultations and project scoping.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Resolved customer issues with knowledgeable and friendly service, enhancing satisfaction.
- Generated innovative ideas and solutions that improved team performance and outcomes.
- Identified customer needs through active listening and engagement. of customers promptly and efficiently.
- Provided support for customer inquiries and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
Retail Manager/Optician
Eye Masters
Houston, Tx
01.2008 - 01.2011
- Managed optical retail floor operations and daily customer service at Eye Masters.
- Managed optical practice daily operations and front desk workflow.
- Trained an optical team on frame selection and customer service.
- Oversaw frame inventory, vendor orders, and merchandise displays.
- Coordinated eyeglass orders with optical lab and suppliers.
- Resolved patient concerns and supported smooth clinic service.
- Enforced store policies, safety standards, and compliance procedures.
- Prepared reports on sales trends, budgeting, and operational performance.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Coordinated with vendors to ensure timely delivery of products at competitive prices.
- Developed and implemented new policies and procedures for the optical department.
- Engaged in local community events to promote eye care services.
- Conducted monthly inventory audits to track product levels.
- Inspected eyeglasses upon completion for accuracy before returning them to customers.
- Collaborated with other departments within the organization to meet customer needs.
- Created marketing strategies for increasing sales in the optical department.
- Maintained up-to-date knowledge of current eyewear fashion trends.
- Developed a system for tracking customer orders from start to finish.
- Managed and trained optical staff to ensure quality customer service.
- Ensured compliance with all applicable laws related to eye care services.
- Monitored daily operations of the optical department to ensure smooth workflow.
- Researched and ordered new frames, lenses, and contacts.
- Conducted routine inspections and maintenance on optical equipment to ensure optimal performance.
- Evaluated patient prescriptions for accuracy prior to ordering lenses or contacts.
- Assisted customers with fitting frames and adjusting lenses.
- Troubleshot technical issues associated with equipment used in the optical department.
- Provided customers with professional advice on frame selection, lens materials, and contact lenses.
- Submitted patient insurance forms and managed simple bookkeeping.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Managed client frame selection processes and walked through lens options.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Supervised and contributed to training student opticians.
General Manager
The Nut House
Katy, Tx
01.2003 - 01.2009
- Directed daily operations for specialty nut and confection retail environment at The Nut House.
- Supervised staff scheduling, training, and performance across sales and service teams.
- Coordinated ordering, receiving, and stock rotation to maintain product availability.
- Resolved customer concerns and supported front-line service in busy retail settings.
- Prepared sales reports and reviewed expenses for operational decision-making.
- Collaborated with ownership on merchandising, promotions, and store standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Optimized employee productivity through effective time management strategies., consolidating data, payroll and accounting programs into centralized systems.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Established and maintained strategic relationships with key clients and partners. with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Directed financial activities to fund operations and maximize investments.
Human Resource Assistant
Lone Star College
01.2003 - 01.2004
Eye Masters
Texas City, Tx
01.2001 - 01.2003
- Assume the lead responsibility in patient care, establish a rapport with patients.
- Responsible for ensuring optimum sales and profitability, by recommending the best product for each patient’s needs.
- Size and dispense spectacles and accessories; provide services such as adjustments and repairs.
- Provide hands on instruction and guidance to opticians and staff members.
- Review the accuracy of work and recordings made by opticians; including lab orders, filed insurance and other dispensing paperwork.
- Review the quality of eyewear orders prior to dispensing.
- Provide feedback on the performance of optical laboratories and frame companies.
- Responsible for 3rd Party and Customer Billing.
- Manage and resolve patient eyewear complaints.
- Order office supplies and optical tools and accessories.
- Create and maintain neat, attractive and sales effective displays.
- Verify Patient Insurance eligibility.
- Creates and Designs Artwork and furniture display for Real Estate properties.
Education
Business Administration And Management
Central Texas College
Killeen, TX 05.1996 - 09.1998
Skills
- Optical dispensing
- Lens dispensing
- Frame fitting
- Optical measurements
- Exceptional Customer Service
- Sales promotion
- Strong organizational skills
- Strong Communication Skills
- Positive attitude
AWARDS AND RECOGNITIONS
#1 in Sales, #1 in Customer Service
Timeline
Owner/Artist
Creative Design
Current - 01.2013
Eyewear Consultant
Myeyedr
11.2021 - 04.2026
Optician
Child and Family Eye Care
01.2011 - 01.2019
Retail Manager/Optician
Eye Masters
01.2008 - 01.2011
General Manager
The Nut House
01.2003 - 01.2009
Human Resource Assistant
Lone Star College
01.2003 - 01.2004
Eye Masters
01.2001 - 01.2003
Business Administration And Management
Central Texas College
05.1996 - 09.1998