Marla Sheridan
Duluth,MN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Office Manager
Oconomowoc Vision Clinic
09.2021 - 06.2023
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance and payroll.
- Issued monthly customer statements.
- Monitored and maintained vision and medical insurance claims.
Optician/Receptionist
Oconomowoc Vision Clinic
11.2015 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records, as well as pulled insurance benefits for upcoming appointments.
- Assisted patients with eyewear selection and processed optical eyeglass/contact lens sales orders,
- Performed frame adjustments and eyeglass troubleshooting as needed.
- Processed insurance claims, general billing and accounting functionality.
Product Sales Specialist
Philosophy Inc (Division Of Coty US LLC)
09.2015 - 10.2017
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Product Sales Specialist
Clarisonic (Divison Of L'Oreal)
07.2013 - 04.2015
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Senior Business Analyst
Kohl's Department Stores, Inc
04.2000 - 03.2005
- Lead meetings with key corporate stakeholders, programming staff and store personnel to define business requirements, as well as monitor roll-out of store system software enhancements to all Kohl's Department Stores.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Defined/maintained deliverable prioritization and justification, for any/all software enhancements that involved store systems. Maintained detailed status information for all current and future projects and deliverables to appropriate stakeholders.
Business Analyst
INSpire Insurance Solutions
11.1997 - 03.2000
- Instrumental in the design, implementation, training and roll-out of full auto insurance systems.
- Lead meetings with key stakeholders, programming staff and insurance company personnel to define preliminary design specifications to communicate business requirements, as well as monitored the complete roll-out of a full auto insurance systems.
- Maintained time management documentation related to the installation of all software modifications prior to delivery of such to clients.
- Defined/maintained deliverable prioritization and justification, for any/all software enhancements that involved store systems. Maintained detailed status information for all current and future projects and deliverables to appropriate stakeholders.
Claims Adjuster, Workers Compensation
Wausau Insurance Company
09.1992 - 11.1997
- Researched and analyzed policy contracts to verify proper payment of up to 175 active Worker's Compensation claims at a time.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Substantiated legitimate claims and denied unjustified claims.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Negotiated claim settlements with legal representation as needed.
Education
Bachelor of Arts - Economics
University of Wisconsin - Madison
Madison, WICertification
Insurance Institute of America - Certificate in General Insurance
Timeline
Office Manager
Oconomowoc Vision Clinic
09.2021 - 06.2023
Optician/Receptionist
Oconomowoc Vision Clinic
11.2015 - 09.2021
Product Sales Specialist
Philosophy Inc (Division Of Coty US LLC)
09.2015 - 10.2017
Product Sales Specialist
Clarisonic (Divison Of L'Oreal)
07.2013 - 04.2015
Senior Business Analyst
Kohl's Department Stores, Inc
04.2000 - 03.2005
Business Analyst
INSpire Insurance Solutions
11.1997 - 03.2000
Claims Adjuster, Workers Compensation
Wausau Insurance Company
09.1992 - 11.1997
Bachelor of Arts - Economics
University of Wisconsin - Madison
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