Marlaina Riedel
Dacula,GA
Summary
Goal-oriented manager with distinguished experience in different industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
6
6
years of professional experience
Work History
Account Executive/Account Manager
Innovative Applications Inc.
04.2020 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Collaborated with internal teams to develop account strategy.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Attended networking events to build relationships and identify sales opportunities.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Prepared forecasts to gain understanding of measures needed to grow business.
HR Manager/Safety Manager
UPS
01.2018 - 04.2020
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
- Promoted worksite safety by implementing enhanced lockout and tagout maintenance processes.
- Facilitated training for over 500 employees.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Investigated incidents, determining root causes and implementing corrective actions.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Educated employees on hazardous waste management, emergency response and safe work practices.
- Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Devised and monitored safety performance metrics to assess and improve safety performance.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Motivated employees through special events and incentive programs.
Education
High School Diploma -
Pace High School
Pace, FlSkills
- Financial Records
- Past Due Account Management
- Financial Planning
- Renewing Accounts
- Client Needs Assessment
- Financial Management
- Account Closing
- Customer Satisfaction
- Client Relationships
- Consultative Sales Approach
- Service Quality
- Customer Support
Timeline
Account Executive/Account Manager
Innovative Applications Inc.
04.2020 - Current
HR Manager/Safety Manager
UPS
01.2018 - 04.2020
High School Diploma -
Pace High School
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