Marlana Braswell
Villa Rica,GA
Summary
Certified Medical Assistant dedicated to providing exceptional patient care and clinical support. Proficient in administering medications, accurately recording vital signs, and efficiently managing patient records. Recognized for reliability, adaptability, and effective teamwork. Proven track record of collaborating seamlessly with healthcare professionals to achieve positive patient outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Wellstar Medical Group
08.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Front Office Specialist
Wellstar Medical Group
06.2016 - 08.2024
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Supported marketing efforts through social media management and promotional event coordination for increased brand visibility within the community.
- Conducted regular audits of patient files to ensure accuracy and completeness, contributing to better overall patient care.
- Improved overall efficiency by periodically reviewing processes and recommending changes to streamline operations when needed.
- Facilitated clear communication between patients, providers, and insurance companies to resolve billing discrepancies and minimize financial burdens on patients.
- Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
Front Office Specialist
Wellstar Medical Group
06.2014 - 06.2016
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
- Provided forms to fill out or update and added latest information computer system.
- Maintained strict confidentiality by securely handling sensitive patient data in accordance with HIPAA regulations.
Customer Service Representative
CBSI
08.2012 - 06.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Fine Arts
Reinhardt University
7300 Reinhardt College Cir, Waleska, GA 3018305-2012
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Clinical documentation
- Medication administration
- Vital sign monitoring
- Sterilization techniques
- Problem-solving
- Multitasking and organization
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Timeline
Certified Medical Assistant
Wellstar Medical Group
08.2024 - Current
Front Office Specialist
Wellstar Medical Group
06.2016 - 08.2024
Front Office Specialist
Wellstar Medical Group
06.2014 - 06.2016
Customer Service Representative
CBSI
08.2012 - 06.2014
Bachelor of Arts - Fine Arts
Reinhardt University
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