Marlana Hobden
Smiths Creek
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments that emphasize customer service. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality.
Overview
23
23
years of professional experience
Work History
Sales Associate
JC Penney
Fort Gratiot
08.2011 - Current
- Collaborated with team members to consistently exceed sales goals.
- Upsold additional items by identifying customer interests and needs.
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Engaged customers to ensure a positive and inviting experience. and provided exceptional customer service.
- Processed transactions accurately using point-of-sale systems.
- Trained new associates on store policies and procedures, cash register, and fitting room operations.
Backstock Attendent
Target
Fort Gratiot
06.2010 - 08.2011
- Collaborated with team members to restock shelves and replenish inventory.
- Assisted in stocking shelves with merchandise in an organized manner according to company procedures.
- Maintained organized merchandise displays on sales floor to enhance product visibility.
- Ensured compliance with safety and sanitation standards throughout the store.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Supported seasonal promotions to create engaging shopping experiences for customers.
- Interacted positively with guests and coworkers to build professional relationships.
Legal Secretary
McIntosh, McColl, Carson, and Strickler
Fort Gratiot
04.2011 - 06.2011
- Coordinated scheduling and calendar for attorneys and legal staff to ensure timely meetings and efficient workflow.
- Drafted correspondence and memos for internal and client communications to maintain clear and professional interactions.
- Streamlined communications by forwarding emails, transferring calls, and organizing documents for quick access.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Greeted visitors to the office in a professional manner while providing support to attorneys.
- Organized case files by maintaining document filing systems for easy retrieval of information.
- Operated photocopier to duplicate correspondence and documents for distribution.
Fitting Room Attendant
TJ Maxx
Fort Gratiot
10.2007 - 04.2011
- Organized and maintained fitting room areas to ensure cleanliness and accessibility for customers.
- Encouraged customers by suggesting appropriate sizes and options for merchandise.
- Folded and hung up clothing that customers had tried on but decided not to purchase.
- Monitored inventory levels in fitting rooms and reported discrepancies to management.
- Reduced clothing theft by managing the number of items customers could try on in fitting rooms.
- Placed tags on clothing items and assessed for damage before hanging on racks for return to sales floor.
Office Assistant and Sales Rep
Today's Homes
North Street
02.2004 - 09.2009
- Built relationships with clients to understand needs and preferences.
- Managed client inquiries and followed up promptly to enhance customer satisfaction.
- Cultivated key customer relationships, contributing to increased sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Generated new sales leads through cold calling, expanding potential client base.
- Ensured data quality by meticulously proofreading documents.
- Maintained a tidy and organized office environment.
- Performed data entry into computer accurately and efficiently.
Sales Associate
Victoria's Secret
Fort Gratiot
11.2005 - 01.2006
- Engaged customers by providing tailored product knowledge and service that increased satisfaction.
- Welcomed customers at entrance, creating a friendly atmosphere. and provided exceptional customer service.
- Helped customers find specific products, and answered questions.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items by identifying customer interests and needs, enhancing their shopping experience.
- Collaborated with team members to achieve sales goals consistently.
- Assisted in visual merchandising, contributing to an inviting store presentation that attracted customers.
- Sorted and categorized inventory to ensure efficient access. and restocked shelves regularly.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Associate of Arts - General Education
St. Clair County Community College
Port Huron, MI05-2020
Skills
- Product knowledge
- Customer service
- Customer engagement
- Relationship building
- Team collaboration
- Teamwork and collaboration
- Effective communication
- Verbal and written communication
- Listening skills
- Problem solving
- Time management
- Data entry
- Building rapport
Timeline
Sales Associate
JC Penney
08.2011 - Current
Legal Secretary
McIntosh, McColl, Carson, and Strickler
04.2011 - 06.2011
Backstock Attendent
Target
06.2010 - 08.2011
Fitting Room Attendant
TJ Maxx
10.2007 - 04.2011
Sales Associate
Victoria's Secret
11.2005 - 01.2006
Office Assistant and Sales Rep
Today's Homes
02.2004 - 09.2009
Associate of Arts - General Education
St. Clair County Community College